Front Desk Agent
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
We are looking for a passionate service-oriented Front Desk Agent who embodies warmth professionalism and a genuine dedication to hospitality. If you thrive in a dynamic environment and take pride in providing personalized guest service we invite you to join our Front Office team.
Key Responsibilities:
- Welcome and assist guests with a warm professional and personalized approach in line with Fairmont service standards.
- Handle check-in and check-out procedures efficiently and accurately.
- Coordinate with Housekeeping Concierge and Guest Relations to ensure seamless guest experiences.
- Process payments verify methods of payment and ensure accuracy in daily cashier reports.
- Provide guests with information about hotel facilities services and local attractions in Jakarta.
- Respond promptly to guest inquiries requests and complaints ensuring effective solutions and guest satisfaction.
- Manage room reservations including modifications and cancellations
- Protect guest confidentiality and adhere to Accors privacy and security standards.
Qualifications :
Your experience and skills include:
- Service focused personality is essential
- Minimum 1 year of experience in a similar position preferably within a luxury or five-star hotel.
- Diploma or Bachelors degree in Hospitality Tourism or relevant fields.
- Excellent communication and interpersonal skills with a well-groomed and professional appearance.
- Srong proficiency in English; additional languages are an advantage.
- Familiar with Opera Cloud System would be beneficial
- Guest-focused detail-oriented and able to maintain a positive attitude under pressure.
- Capable of multitasking and working in a fast-paced environment with rotating shifts.
- Responsible professional and able to maintain the confidentiality of guest information.
Additional Information :
Our commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Computer Skills
- Upselling
- Medical office experience
- Office Experience
- Computer Literacy
- Front Desk
- Guest Services
- Cash Handling
- Phone Etiquette
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
