Product Manager – Engagement Platforms (Europe)
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Job Summary
The European Consumer Solutions team is responsible for optimizing and driving the growth of Visas consumer core products aligned closely to the Visa 2030 strategy and the European regional scorecard (including revenue and profitability outcomes). The team requires individuals who bring a solutions-centric mindset product expertise and a relentless focus on execution as we architect new solutions and customer propositions for European clients and partners.
We are seeking a detail-oriented and experienced Product Manager / Business Analyst to join our Engagement Platforms team. This hybrid role is ideal for someone with a strong background in Software as a Service (SaaS) applications preferably within the payments or financial services sector. You will play a pivotal role in analysing business requirements improving processes and supporting the design and implementation of solutions that drive consumer interactions and streamline benefit redemptions. You will oversee the development and implementation of our digital engagement strategy optimising platform delivery and ensuring strategic alignment at Market European and Global levels.
This role reports to the Director Consumer Core Product Management in Europe.
Key Responsibilities
- Manage relationships with technology and benefit suppliers.
- Develop long-term business objectives and product roadmaps ensuring robust governance and risk management processes.
- Translate business needs into documentation assist with deployment and support testing activities including UAT to ensure solutions meet requirements.
- Represent engagement platforms with clients and markets including product ideation.
- Identify experience innovation and collaborate with local and European Premium product management lead and conduct data analysis.
- Address potential issues and risks related to implementations and platform enhancements.
- Partner with Global Teams to support global digital benefits platform build and future-proof European platforms
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Qualifications :
- Previous experience as a Business Analyst preferably in a SaaS environment.
- Experience in the payments industry.
- Curious and inquisitive problem solver with the ability to simplify complex issues and remove commercial/technical barriers to execution.
- Strong negotiation communication and interpersonal skills ability to work creatively and independently.
- Knowledge of website and/or App build and client integration/interactions.
- Good understanding of the payments benefits and/or rewards landscape.
- Strong commercial acumen data management and analytics skills.
- Passion for customer experience benefits and/or rewards.
- Solid understanding of modern technologies (e.g. APIs cloud solutions system integrations data flows).
- Proficiency with project management and associated documentation tools.
Additional Information :
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Business Development
- Employee Orientation
- Public Health
- Account Management
- VersionOne
- Conflict Management
- Project Management
- Relationship Management
- Team Management
- Customer relationship management
- Human Resources
- Public Speaking
About Company
Visa (NYSE: V) is a world leader in digital payments, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories. Our purpose is to uplift everyone, everywhere by being the best way to pay and b ... View more
