Director Marketplace Operations
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Job Location:
Richfield, MN - USA
Monthly Salary:
Not Disclosed
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
As the Director of Marketplace Operations you will play a pivotal role in shaping strategy driving growth and enhancing operational efficiency across Best Buys Marketplace. This leadership position requires deep expertise in retail eCommerce and marketplace dynamics with oversight of key functions including go-to-market seller engagement platform strategy and seller quality assurance and support.
Youll collaborate closely with cross-functional partners from Category Management Item Setup Product & Technology Site Experience and Operations to deliver seamless seller and customer experiences that fuel growth. Success in this role demands strategic vision strong technical and analytical capabilities and a process-oriented mindset to lead the team and deliver impactful outcomes.
This role is hybrid which means you will work some days at our corporate office in Richfield Minnesota and some days virtually from home or another non-Best Buy location. The specific work arrangements vary by role and team. The recruiter or hiring manager will provide more details during the hiring process.
Key Responsibilities:
Marketplace Operations:
Were committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it especially key moments in your life.
Our benefits include:
As part of the Best Buy team youll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life in our stores online and in customers homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. Were committed to being a great place to work where you can unlock unique career possibilities. Above all we aim to provide a place where you can bring your full authentic self to work now and into the future. Tomorrow works here.
Best Buy is an equal opportunity employer
Youll collaborate closely with cross-functional partners from Category Management Item Setup Product & Technology Site Experience and Operations to deliver seamless seller and customer experiences that fuel growth. Success in this role demands strategic vision strong technical and analytical capabilities and a process-oriented mindset to lead the team and deliver impactful outcomes.
This role is hybrid which means you will work some days at our corporate office in Richfield Minnesota and some days virtually from home or another non-Best Buy location. The specific work arrangements vary by role and team. The recruiter or hiring manager will provide more details during the hiring process.
Key Responsibilities:
Marketplace Operations:
- Lead a team of Associates responsible for monitoring seller quality and performance KPIs with a focus on enhancing customer trust and fostering a fair transparent marketplace. Collaborate cross-functionally with Risk Payments and Returns teams to optimize the post-transaction seller experience.
- Partner closely with the Best Buy Customer Care organization to refine and implement strategies that deliver best-in-class customer support.
- Define and execute the strategy for Marketplace seller support building a scalable model that addresses seller challenges through training platform enhancements and robust self-service resources.
- Develop and continuously evolve the Marketplace platform roadmap with a focus on pre-transaction discovery and post-transaction experiences. Collaborate closely with Product & Technology teamsincluding Miraklto build capabilities that drive growth and enhance operational efficiency.
- Partner with the onboarding team to streamline and simplify item setup processes accelerating speed-to-value for new sellers.
- Oversee the Marketplace delivery promise and post-transaction experience working cross-functionally with sellers Supply Chain and Store Operations to sharpen delivery expectations and improve the returns experience for both customers and sellers.
- Lead the partnership with Store Operations leveraging Best Buys 900 stores and thousands of Blue Shirt Associates to champion Marketplace initiatives and elevate in-store experiences (e.g. employee selling app physical Marketplace presence).
- Define the vision and strategic approach for Best Buys seller engagement focused on driving awareness and adoption of key capabilities such as Ads Deals Analytics and Shipping Tools.
- Oversee all aspects of seller communication and lifecycle marketing including webinars newsletters help content and events.
- Collaborate with internal research teams to establish a Voice-of-the-Seller program that captures feedback and translates it into actionable improvements to enhance the seller experience on Best Buy Marketplace.
- 10 or more years of experience in retail/supply chain operations eCommerce or Marketplaces
- 5 or more years of experience leading teams dedicated to operational excellence and strategic roadmap planning
- 5 or more years of experience in customer/vendor support
- 5 or more years of direct people management skills
- eCommerce expertise: Strong understanding of e-commerce platforms with prior Marketplace experience strongly preferred
- 3 or more years of experience leading strategic tech initiatives from inception to value realization
- 3 or more years of experience working with technical teams
- Demonstrated ability to work and influence cross-functional teams to drive positive business outcomes
- Analytical and process-oriented comfortable making data-driven decisions
Were committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it especially key moments in your life.
Our benefits include:
- Competitive pay
- Generous employee discount
- Physical and mental well-being support
As part of the Best Buy team youll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life in our stores online and in customers homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. Were committed to being a great place to work where you can unlock unique career possibilities. Above all we aim to provide a place where you can bring your full authentic self to work now and into the future. Tomorrow works here.
Best Buy is an equal opportunity employer
Required Experience:
Director
Key Skills
- Employee Relations
- Employee Evaluation
- Management Experience
- Profit & Loss
- Conflict Management
- Operations Management
- Project Management
- Budgeting
- Leadership Experience
- Supervising Experience
- Leadership management
- Financial Planning
About Company
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