Patient Access Lead, Night Shift

Job Family:

Travel Required:

Clearance Required:

What You Will Do:

Essential Functions and Responsibilities:

• Registration - Accurate collection of demographic data and explanation of required documents to patients at the time of registration.

• Collection and Insurance Accurate documentation of insurance information. Assists patients with explanation and collection of co-payments and self-pay deposits.

• Maintains a positive working environment and high morale that reflects the philosophy of the service area and Community Memorial Hospital.

• Oversees operations in the absence of Department Supervisor.

• Demonstrates a positive attitude and serves as a role model for staff.

• Works closely with the Department Supervisor in the following areas:

• Monitoring completion of timecards.

• Employees attendance records. Schedule- all shifts

• Daily monitoring of all admissions and registration to assure all forms are signed and all insurance have been verified and authorized and all demographics information is completed.

• Assists with training of all newly hired employees.

• Assists with the administration of the department for the purpose of reports documentation payroll records statistical requirements and other data required.

• Meets with patients to resolve questions regarding their billing statements.

• Provides financial counseling and assist patients with payment options.

• Assist with account reconciliation and merges.

• Assist with patient escalations.

• Support frontline operations as needed (e.g. staff shortages).

• Assist Supervisor with frontline staff assignments/station assignments.

• Support varied shifts as needed.

• Assist patients with the completion of Medi-Cal applications.

• Maintain and reconcile cash balances.

• Research billing inquiries from the Business office.

• Performs other duties as assigned.

• In the absence of the Patient Access Supervisor may oversee the day to day operations of the Admitting department including scheduling.

What You Will Need:

• High school diploma or equivalent

• 3-5 years of prior relevant experience

What Would Be Nice To Have:

• Bilingual in Spanish

#LI-DNI

What We Offer:

Guidehouse offers a comprehensive total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical Rx Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Tuition Reimbursement Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

About Guidehouse

Guidehouse is an Equal Opportunity EmployerProtected Veterans Individuals with Disabilities or any other basis protected by law ordinance or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities or to apply for a position and you require an accommodation please contact Guidehouse Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @ or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse please report the matter to Guidehouses Ethics Hotline. If you want to check the validity of correspondence you have received please contact . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicants dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.