QA Lead Consumer Banking

Quality Assurance Program Manager -

We are seeking a Quality Assurance Program Manager to lead enterprisescale quality strategy and delivery across multiple banking products and programs. The ideal candidate blends program management rigor with handson automation testing leadership and deep BFSI domain expertiseespecially with Fiserv core banking platforms (e.g. DNA Signature bill pay/ACH; card/payment solutions). The role spans test strategy automation architecture release governance vendor coordination and production quality oversight.

Key Responsibilities
Program Leadership & Strategy
- Own endtoend QA program planning budgeting resourcing and risk management across multiple workstreams and vendors.
- Establish enterprise test strategy (functional integration E2E UAT NFR) aligned to product roadmaps and regulatory milestones (FFIEC GLBA SOX PCI DSS).
- Drive continuous improvement using shiftleft/shiftright practices and standardized quality playbooks (defect prevention rootcause analysis test data strategies and release readiness)

Automation & Engineering Excellence
- Architect and scale automation frameworks (UI API services DB) using tools such as Selenium/WebDriver Cypress/Playwright RestAssured/Postman JUnit/TestNG and Cucumber/BDD.
- Integrate automated suites into CI/CD (Azure DevOps Jenkins GitLab) with quality gates test impact analysis and dashboards (Allure/Extent/ReportPortal).
- Champion datadriven testing synthetic data generation service virtualization and environment reliability for predictable fast feedback.

Banking Products & Fiserv Delivery
- Lead QA planning and integration testing for Fiserv platformscore banking (DNA/Signature/Premier) payments (ACH/PEP or equivalent) card and digital banking channelscovering migrations conversions and feature upgrades.
Coordinate with Fiserv/vendor teams for release notes defect triage and hotfix validation; ensure endtoend traceability from regulatory requirements to test evidence.

Release Production Quality & Support
- Govern quality for releases and change windows; run go/nogo readiness checks rollback plans and defect SLAs.
- Oversee production support quality with proactive monitoring incident RCA and problem management; ensure handson troubleshooting and data validation as needed.

Compliance Risk & Audit
- Maintain auditable test artifacts evidence and controls; support internal/external audits and model validations.
- Enforce security and privacy test practices (static/dynamic testing inputs secure configuration data masking).

MustHave Qualifications
- 8 years in software quality with 5 years leading multiteam QA programs in BFSI.
- Proven automation testing leadership (framework design coding standards coverage strategy) across UI/API/data layers.
- Strong banking domain experience and familiarity with Fiserv product ecosystems (core banking payments digital).
- Demonstrated production support exposure and handson technical skills (SQL logs API calls debugging); coding experience in Java. - Experience with CI/CD pipelines Git and test reporting/observability tools.
- Excellent stakeholder management (business tech vendor) communication and executive reporting.


## Banking & Fiserv Domain Scope (Examples)
- Core Banking: Accounts deposits lending GL/ledger teller client 360 batch/overnight processing
- Payments: ACH wires bill pay card issuing/acquiring fraud/risk controls
- Digital Channels: Online & mobile banking alerts/notifications secure messaging
- Compliance: GLBA SOX PCI DSS FFIEC model validation audit evidence & retention


## Education
- Bachelors in Computer Science/Engineering or equivalent; advanced degree a plus
- Relevant certifications (ISTQB Agile/SAFe cloud security) beneficial