Manufacturing Site IT Operations LANOperations Specialist

Onsite:

This position requires an employee to be onsite on a full-time basis and this candidate will rotate between first second and potentially third shift work.

The Role:

The GMIT Manufacturing LAN/Operations Specialist team member has on-site responsibility for performing activities pertaining to information technology and business unit objectives in a GM Manufacturing facility. More specifically this role will perform tasks requiring on-site support for basic and intermediate level requests for applications IT devices maintain and configure network devices and infrastructure support. There is also some on call work for network issues on off shifts. A wide degree of creativity and latitude is required. End user support involves an evolving set of tools to remotely analyze and resolve issues. In many cases each day however this support also involves visits to the end device on the manufacturing floor. Employees should expect to spend a portion of the day on their feet performing physical tasks that include lifting and climbing up stairs and vertical ladders to screen guarded environments.

What Youll Do:

Providing end-user network infrastructure and application support through creative thinking and latitude is the key to success in this role. Support for end users involves a growing set of tools and software that allows remote analysis and resolution of problems. It is also common for support agents to visit manufacturing floors for inspections and troubleshooting as well as to interact with different production team members and executives. Employees will be on their feet throughout the day lifting up to 40 lbs climbing and maneuvering stairs and ladders to reach screen-guarded areas.

• Provide production shift support byoperatingas a focal point to address all IT related requests and coordinate resolution of IT related incidents. The shift you work (1st 2nd 3rd) depends on the plant/location where you work and can vary.

• Build and support End-User Devices (PCs Printers Scanners Mobile Phones VOIP phones Motorola Radios and Tablets)

• Use remote PC management tools toassistusers and other corporate IT tools to perform softwarepatching/installationasset management and change management functions

• Support all GM managed LAN WAN and WLAN network infrastructure including GM managed Supplier networks distributed antennasystem(DAS) for mobile phones and plant radio systems.

• Support the incident management process to coordinate issue resolution

• Support the label printing process at locations where IT has responsibility

• Complete assigned IT project tasks. Projects are highly centralized/owned by other ITteamshowever we play an integral role in site-level implementation and execution

• Work with our Business Partners to ensure their IT needs are met. Interact with all levels of the workforce from hourly union production workers up to plant executive leadership

What Youll Need:

• Possess 3-10 years of IT experience supporting end-user devices (PC printers scanners mobile phones tablets etc.)

• Manufacturing experience (preferred)

• Experience in supporting comprehensive LAN WAN and WLAN environments.

• CCNA (preferred)

Preferred Qualifications:

• Ability tomaintain analyze troubleshoot and repair end-user equipment (PCs laptops printers scanners tablets Motorola Push-to-Talk radios and phones) computer peripherals and network connections.

• Ability to support Windows PCs and peripherals

• Knowledge of client hardware use repair and replacement

• Knowledge of Client Operating Systems (Windows 10 Windows 11)

• A working knowledge of Microsoft Office products (SharePoint Edge Teams OneDrive OneNote Yammer Excel Word PowerPoint).

• Familiarity with remote PC management tools (VNC VPN RDP Bomgar)

• Working knowledge of Cisco routers switches and wireless access points as well as network sniffers and analyzers (Wireshark) cable testers and IT security fundamentals.

• Protocols such as VLANs NAT/PAT VPNs IPsec and TCP/IP

• Troubleshooting skills for Layer 1-4 switching and routing

• Technical knowledge of data video and voice network services

• Basic understanding of Active Directory management

• Knowledge of ITIL concepts including Incident Management Change Management IT Asset Management Release Management Service Request Management ServiceDesk.

• A working knowledge of Service Now

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. PLEASE DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g. H-1B TN STEM OPT etc.) NOW OR IN THE FUTURE.

This job may be eligible for relocation benefits.