Program Manager, TW Business Management

Taipei City - Taiwan

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Company Introduction

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include Rocket Delivery which offers next-day delivery for a wide selection of items at affordable prices Rocket Oversea which offers free international delivery on millions of best-selling products from Korea the U.S. and beyond.

We are looking for talents to help us lead Coupangs expansion in Taiwan. This is an exceptional opportunity to become a part of Coupangs growth in Taiwan and create a world where our customers wonder How did I ever live without Coupang

Role Overview

This role is for a Program Manager within the Taiwan Business Management Team at Coupang. The successful candidate will be a strategic data-driven leader responsible for driving complex cross-functional programs crucial to the success and expansion of Coupangs e-commerce business in Taiwan.

What You Will Do

As a Program Manager you will be a central hub for cross-functional initiatives critical to the success of the Taiwan e-commerce business. This role is inherently ambiguous and requires a high degree of adaptability strategic thinking and leadership without direct authority.

Strategic Program Leadership: Identify define and launch complex multi-functional programs to achieve ambitious business goals for the Taiwan e-commerce platform. Examples include market penetration operational efficiency and customer experience improvements.
Cross-Functional Influence & Alignment: Partner closely with and influence various stakeholdersincluding Product Engineering Operations Marketing and local Business Development teamsto secure buy-in and resources necessary for program execution.
Data-Driven Decision Making: Deep dive into large complex datasets to identify performance gaps root causes and opportunities. Use these insights to inform program strategy prioritization and executive reporting.
Execution & Timeline Management: Own the end-to-end management of program schedules progress and risks. Drive teams toward demanding non-negotiable deadlines ensuring objectives are clearly communicated and achieved on time.
Process Scaling & Documentation: Design and implement scalable automated solutions (or robust Standard Operating Procedures where necessary) for managing new programs and ensuring long-term operational excellence across functions.
Performance Monitoring & Reporting: Define clear success metrics develop mechanisms for tracking program performance and clearly communicate progress results and critical challenges to senior leadership.

Basic Qualifications

4 years of progressive experience in management consulting business operations program management or e-commerce preferably within a high-growth or fast-paced technology company.
Exceptional Strategic and Analytical Capabilities: Proven track record as a general problem solver who can dissect complex business problems and synthesize data into actionable strategies. Fluency in data analysis is mandatory.
Demonstrated Ability to Influence without Authority: Experience leading large-scale projects and achieving results by influencing senior leaders and cross-functional teams in a matrixed organization.
Comfort with Ambiguity and Speed: Ability to thrive in a fast-changing environment operate independently and demonstrate strong personal ownership in defining scope and achieving goals where direction may not be fully defined.
Communication: Fluent in English (written and verbal) to effectively communicate with global stakeholders.
Technical Proficiency: Strong experience with data visualization and reporting tools; proficiency with SQL and Tableau are strongly preferred.

Recruitment Process

Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview Offer
The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

This job posting may be closed prior to the stated end date for application if all openings are filled.
Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
Those eligible for employment protection (recipients of veterans benefits the disabled etc.) may receive preferential treatment for employment in accordance with applicable laws.

Privacy Notice

Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: Experience:
Manager

Company IntroductionCoupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.Our services in Taiwan include Rocket Delivery which offers next-day delivery for a wide selection of ...