VIP Relationship Manager Client Success Manager (CSM)

A Coruña - Spain

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Position: VIP Relationship Manager / Client Success Manager (CSM)
Location: Remote (Location Flexible) - EAST working hours

Were looking for a highly strategic and client-focused VIP Relationship Manager (CSM) to serve as the primary point of contact for our portfolio of this role you wont handle day-to-day campaign execution that work is owned by our GTM Engineers but you will lead the overall client relationship and ensure they receive measurable value.

You will run weekly strategy calls provide responsive support through Slack/Intercom track key health metrics (NPS meetings booked usage) and collaborate closely with GTM Engineers to keep campaigns performing. Your core mandate is retention client satisfaction renewals and account expansion.

Your Responsibilities Will Include:

Client Relationship & Communication
Lead weekly strategy/review calls with assigned accounts.
Provide responsive day-to-day support via Slack Connect and Intercom.
Act as the trusted advisor and executive POC for VIP accounts.

Ensure proactive communication: share weekly performance summaries experiments
and campaign insights.

Retention & Renewals
Monitor early-warning triggers daily (meeting declines deliverability risks NPS drops
low engagement).
Ensure NPS minimums are maintained across accounts.
Execute save strategies before problems escalate.
Own renewal conversations pitch managed-service upgrades and if declined
secure same-cost renewals to protect retention.
Identify and drive upsell opportunities (more mailboxes premium services
expansions).

Strategic Oversight
Partner with GTM Engineers to align ICP sequencing personalization and
experimentation strategy.
Translate campaign metrics into clear business impact narratives for client executives.
Run Quarterly Business Reviews (QBRs) with ROI-focused presentations.
Ensure campaign learnings feed into pod playbooks and leadership-level strategy.

Feedback & Insights
Gather structured client feedback and escalate recurring issues to Product/Leadership.
Help shape standardized retention playbooks and renewal frameworks.
Surface objection/reply trends from campaigns to inform broader GTM strategy.

Requirements

2 years in B2B SaaS Account Management Customer Success or Relationship
Management.

Cold email campaign experience required must understand sequencing
personalization deliverability basics and outbound strategy.

Proven track record of retention renewals and upsells with mid-market or enterprise
accounts.

Strong executive presence comfortable leading client strategy calls and managing
escalations.

Familiarity with Slack Intercom HubSpot Instantly Clay or similar tools.

Strong problem-solving skills and ability to directly call clients when needed to resolve
issues.

Formal academic credentials are not required

Preferred Skills

Experience working alongside technical delivery teams (SDRs GTM Engineers CS
Ops).

Background in lead generation marketing services or outbound SaaS.

Ability to analyze campaign performance data and explain ROI clearly.

History of exceeding retention expansion and NRR targets.

Location: Remote (Location Flexible) - EST working hours

Hours: 8 a.m. to 5 p.m. EAST

Contract type: Contractor

Why Join Us

Be the face of B2B Rocket for our highest-value VIP clients.

Competitive pay with retention/expansion incentives.

Work in structured pods with GTM Engineers backed by automation reporting
systems.

Position: VIP Relationship Manager / Client Success Manager (CSM)Location: Remote (Location Flexible) - EAST working hoursWere looking for a highly strategic and client-focused VIP Relationship Manager (CSM) to serve as the primary point of contact for our portfolio of this role you wont handle da...