Private Aviation Client Manager
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
LOOKING FOR SOUTH AFRICAN CITIZENS WHO ARE BASED IN SOUTH AFRICA CANDIDATES
Position : Private Aviation Client Manager
Working Schedule : 8am-5pm PST(Can flex due to business needs. 8am-5pm EST As Needed)
Salary Range :$1500-$2000 USD Monthly (the final salary will be determined by the candidates level of experience and at the discretion of the client)Private Aviation Client Manager
Role Overview
We are seeking a highly organized and service-driven Private Aviation Client Manager to oversee end-to-end flight operations ensure a seamless passenger journey and deliver premium white-glove service. This role requires exceptional attention to detail proactive problem-solving and the ability to manage multiple high-priority tasks in a fast-paced aviation environment.
Key Responsibilities
Flight & Operational Coordination
- You will be the main point of contact for all inbound customer service inquiries for all ongoing trips.
- Manage daily flight itinerary operations with priority focus on todays and tomorrows flights.
- Coordinate all ground logistics including transportation catering documentation (passports IDs) and onboard requirements.
- Serve as the proactive communication hub between clients charter providers and internal teams.
- Identify troubleshoot and resolve bottlenecks or operational challenges before they impact the customer experience.
Client Communication & Service
- Handle all outbound communications such as itinerary confirmations updates and post-flight feedback requests.
- Deliver premium white-glove service to high-net-worth clients with professionalism and warmth.
- Act as the main point of contact throughout the entire passenger journeyfrom pre-boarding to post-arrival.
Administrative & CRM Management
- Maintain accurate CRM records in HubSpot including operator references insurance documents and internal notes.
- Support leadership by acting independently making informed decisions and ensuring operational excellence.
- Document SOPs and maintain organized files and data systems.
Hard Skills Required
- 3 years of experience
- HubSpot CRM proficiency (essential; entire backend and workflows are built on HubSpot)
- Strong project management and multitasking capabilities
- Operational planning and logistics experience
- High-level proficiency in Google Workspace
- Data management skills and SOP documentation experience
- Minimum typing speed of 45 WPM
- Experience in luxury service or aviation industries is a strong plus
Soft Skills Required
- White-glove customer service: professional polished premium communication style
- Customer Centric Mindset: putting the needs of your customer above everything else
- Extreme ownership: proactive self-reliant and solutions-driven
- Resilient under pressure: able to manage urgent operational issues while maintaining standards
- Clear fluent English communication with a refined confident tone
- Culturally aligned: values longevity high-quality service and proactive problem solving
- High emotional intelligence: can manage demanding personalities with tact and assertiveness
- Flexible and adaptable comfortable with dynamic travel schedules and shifting priorities
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
