Technical Support Speciailist

Schaumburg, IL - USA

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

We are seeking a hands-on IT Support Technician to join our growing support team. This role will focus primarily on providing direct on-site support to approximately 100 Village Hall users while also contributing to broader support for 600 users across the organization. The ideal candidate is detail-oriented customer-focused and comfortable supporting a wide range of hardware software and infrastructure technologies.

This position involves workstation deployment troubleshooting Active Directory cleanup and migration tasks custom software support and general desktop/server support in a fast-paced environment.

Key Responsibilities

End-User Support

Provide hands-on desktop and laptop support for Windows 10 and Windows 11 environments.
Support end users via phone remote tools and in-person visits (75% on-site 25% phone).
Deploy configure and troubleshoot PCs laptops monitors and peripheral hardware.
Provide mobile device support (iOS/Android).
Troubleshoot issues related to Internet Explorer and Google Chrome.

Systems & Administration Support

Assist with Active Directory cleanup management and migration activities.
Support user account management permissions and group policy troubleshooting.
Provide basic exposure-level support for servers and networking equipment.

Software & Application Support

Support custom and line-of-business applications used throughout the organization.
Provide support for Microsoft 365 applications and user account issues.
Assist with software installations updates and configuration.

Infrastructure & Backup Support

Perform assigned routine VMware environment maintenance tasks.
Support backup solutions including Veeam and Backup Exec including monitoring and basic troubleshooting.
Assist with backup/restore operations when needed.

Requirements

2 years of professional IT support experience (desktop helpdesk or similar role).
Strong hands-on experience supporting PCs laptops and hardware peripherals.
Experience with Active Directory user management; exposure to AD migrations preferred.
Familiarity with Windows 10/11 operating systems.
Experience supporting Microsoft O365 applications.
Ability to support commonly used browsers (IE Chrome).
Basic understanding of servers networking concepts and troubleshooting.
Experience with VMware Veeam or Backup Exec is a strong plus.
Ability to work independently and manage daily priorities in a busy environment.
Excellent communication and customer service skills.

We offer an opportunity to work with a highly supportive IT team with hands-on exposure to a wide variety of systems and technologies and a stable environment with room for skill growth in server virtualization and backup technologies.

Thank you

SierraITS

We are seeking a hands-on IT Support Technician to join our growing support team. This role will focus primarily on providing direct on-site support to approximately 100 Village Hall users while also contributing to broader support for 600 users across the organization. The ideal candidate is detail...