SAP ISU CRM Consultant
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Job Location:
San Antonio, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Title: SAP ISU CRM Consultant
Location: San Antonio TX
10 years of SAP IS-U CRM experience with deep expertise in customer interaction service processes and CRM-ISU integration.
Experience in at least 2 end-to-end implementations and AMS support engagements.
Functional & Technical Expertise
o Customer Interaction Center (CIC) Interaction Records Case Management
o Move-In/Move-Out Disconnection/Reconnection Service Orders
o Activity Management Business Partner Management Product Modeling
o CRM ISU integration via middleware (data replication contract sync device data)
o Seamless touchpoints with Billing FICA and Device Management.
o ABAP debugging experience preferred especially across middleware BOL/GENIL and UI components.
o Enhancement Spot BADIs WebUI configuration and CRM component extensions.
o Experience in preparing Functional Specs & Business Design Documents.
o Incident resolution across CRM and IS-U modules.
o Root cause analysis for middleware failures UI exceptions and service process gaps.
o Handling service requests change tickets and functional enhancements.
o Strong communication and Customer facing skills.
Location: San Antonio TX
10 years of SAP IS-U CRM experience with deep expertise in customer interaction service processes and CRM-ISU integration.
Experience in at least 2 end-to-end implementations and AMS support engagements.
Functional & Technical Expertise
o Customer Interaction Center (CIC) Interaction Records Case Management
o Move-In/Move-Out Disconnection/Reconnection Service Orders
o Activity Management Business Partner Management Product Modeling
o CRM ISU integration via middleware (data replication contract sync device data)
o Seamless touchpoints with Billing FICA and Device Management.
o ABAP debugging experience preferred especially across middleware BOL/GENIL and UI components.
o Enhancement Spot BADIs WebUI configuration and CRM component extensions.
o Experience in preparing Functional Specs & Business Design Documents.
o Incident resolution across CRM and IS-U modules.
o Root cause analysis for middleware failures UI exceptions and service process gaps.
o Handling service requests change tickets and functional enhancements.
o Strong communication and Customer facing skills.
Key Skills
- Auditing
- Anti Money Laundering
- GP
- Law Enforcement
- Courier
