Support Technician 153849

Austin, TX - USA

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Note: The MUST have 4 years of experience with video teleconferencing systems and it MUST be reflected in their resume for me to call Candidates MUST reside in the Austin TX area and be willing to be onsite in South Austin 4-5 times a week.

Job Title : Support Technician - 153849

Location : Austin TX 78701 (4-5 days onsite per week)
Duration : 12 Months Contract (Potential for extension)

Pay Rate : $25/hr. on W2.

Job Description:

Provide on-site support for Video Teleconferencing Systems (VTC) and support statewide VTC deployment efforts.
Provide on-site technical support for all VTC systems including setup troubleshooting and operation before during and after meetings.
Perform routine and preventive maintenance on VTC equipment to ensure optimal performance and minimize downtime.
Deliver user support and training for VTC and A/V technologies including educating staff on system usage and best practices.
Respond rapidly to service requests resolving issues related to sound video quality connectivity and display.
Support end users with A/V solutions in non-VTC rooms including general troubleshooting and equipment management.
Maintain accurate inventory of VTC hardware and coordinate logistics for equipment deployment and repairs.
Document technical processes solutions and user guides for staff reference.
Collaborate with IT teams and vendors to optimize VTC infrastructure and support statewide deployment efforts.
Perform other duties as needed
40/hr. a week onsite

Minimum Yrs of Experience Skills and Qualifications

4 Experience supporting video teleconferencing systems (e.g. Cisco Microsoft Teams) in an enterprise environment.
3 Strong troubleshooting skills for hardware software and network issues.
2 Excellent communication and customer service skills.
2 Ability to provide real-time technical support and user training.
2 Familiarity with IT ticketing systems and incident management.

Preferred Skills and Qualifications

2 Prior experience in a large campus or multi-room Cisco Webex environment.
2 Experience with A/V solutions beyond VTC such as conference room audio and visual equipment.
2 Knowledge of inventory management and logistics for technical equipment.