Insurance Call Centre Agent Night Shift (US Hours)

Cape Town - South Africa

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

CSR Responsibilities

Receive incoming calls from customers who have a policy related question

Ability to interact and thrive in a fast-paced environment dealing with a high volume of calls and stressful situations

Deliver appropriate sense of urgency when responding to customer requests

Maintain professional etiquette and provide exceptional customer service when corresponding with customers via phone

Effectively advise the Coach Floor Support mentor or Team Leader promptly and fully to inform them of any problems or unusual matters which may lead to an escalation or dissatisfied customer

Responsible for entering accurate information into systems. - Detailed documentation is required for potential future investigatory purposes

Qualifications :

Minimum Requirements:

Matric

1 year of customer service / Call Centre experience

Proven proficiency with data entry computer applications Windows environment and accessing the internet and e-mail

Be proficient in multi-tasking on the computer phone and chat rooms to support customer requests

Punctuality and attendance better than standard as well as flexible availability to meet training and shift requirements

Have a working knowledge and understanding of vehicle types including various makes and models

Communication Skills

Excellent verbal and written communication skills must have a pleasant speaking voice good articulation annunciation and clear diction Match the callers pace and tone with the ability to be clear concise and confident

Demonstrate sincere empathy and compassion and a genuine respect for people their concerns feelings well-being and appreciation of them as one of our customers

Attention to Detail

Must have demonstrated ability to analyze and problem-solve show persistence attention to detail adherence to applicable policies procedures and product changes

Clear and effective documentation skills

Strong multi-tasking skills: in this role you will need to actively listen while simultaneously entering information into our NextGen system Must be highly organized and flexible as well as able to work independently and in a self-directed manner

Additional Information :

24x7 Operation with majority shifts falling between 2PM and 2AM

Remote Work :

Employment Type :

Full-time

CSR Responsibilities Receive incoming calls from customers who have a policy related question Ability to interact and thrive in a fast-paced environment dealing with a high volume of calls and stressful situations Deliver appropriate sense of urgency when responding to customer requests Maintain pro...