Client Services Assistant

Manila - Philippines

Monthly Salary: PHP 270 - 270

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

This is a remote position.

Schedule: Part-time (20 hours per week 4 hours daily Monday-Friday 10:00 AM - 2:00 PM Australian Eastern Time)
Client Timezone: Australian Eastern Time (Sydney)

Client Overview

Join a rapidly growing boutique physiotherapy clinic and pilates studio thats revolutionizing personalized wellness care. This 4-month-old business combines expert physiotherapy services with specialized pilates instruction tailoring every session to individual client needs from injury recovery to pregnancy support. Youll be instrumental in supporting their growth during this exciting foundational phase.

Job Description

Youll be the operational backbone that allows this passionate healthcare entrepreneur to focus on what they do best - transforming clients lives through personalized care. This role puts you at the center of a thriving wellness business where your organizational skills directly impact client satisfaction and business growth. Youll own the entire client communication and follow-up process ensuring no lead falls through the cracks while building lasting relationships with trial clients.

Responsibilities:

Manage all email and customer inquiries with timely professional responses
Handle Instagram and social media inquiries converting followers into leads
Execute comprehensive lead nurturing sequences for trial clients
Conduct 5-minute check-in calls with trial clients to assess their experience
Follow up with trial clients regarding membership conversions and purchases
Process payments and manage client membership updates and changes
Monitor and execute automated client follow-up sequences through CRM system
Organize and maintain shared files in Google Drive folders
Handle day-to-day administrative tasks to free up business owners strategic time

Requirements:

Minimum 2-3 years of administrative assistant or virtual assistant experience
Strong communication skills for client interactions and follow-up calls
Proficiency with Google Workspace (Gmail Google Meets Google Docs Google Drive)
Experience with CRM systems (Moments CRM experience preferred but comprehensive training provided)
Excellent organizational skills and attention to detail
Ability to work independently and manage multiple tasks efficiently
Bonus if you have customer service experience in health/wellness industry
It helps if you have experience with social media management
Reliable internet connection and professional phone manner

Independent Contractor Perks

Permanent work from home
Immediate hiring

ZR29893JOB

Required Skills:

Advanced proficiency in QuickBooks Online HR experience with an AU-based client/company Strong understanding of Australian bookkeeping practices including BAS Excellent communication and documentation skills Detail-oriented self-managed and highly organized Ability to proactively identify and solve problems Previous experience supporting trade businesses is a strong advantage Independent Contractor Perks Permanent remote role with a collaborative team culture Opportunity to make a meaningful impact on business growth and stability Access to backup support and documented processes for smooth operations Be part of a company that values proactive communication and reliability Immediate hiring ZR24527JOB

This is a remote position. Schedule: Part-time (20 hours per week 4 hours daily Monday-Friday 10:00 AM - 2:00 PM Australian Eastern Time)Client Timezone: Australian Eastern Time (Sydney) Client Overview Join a rapidly growing boutique physiotherapy clinic and pilates studio thats revolutioni...