Implementation Management

Object Technology Solutions Inc (OTSI) has an immediate opening for a Implementation Management

Implementation Management (Athens OH)

MAJOR RESPONSIBILITES:

This job role is responsible for the coordination management and execution of data center services utilizing a team of dedicated technicians when on-site activities must be performed. This person will ensure that technicians are continuously available to respond to customer tickets and are performing to expected Service Level Agreement (SLA) levels. They will also ensure that work is executed within OHS requirements and to Client standards.

Customer Communication
Communicate with customer on a regular basis establishing a relationship built on trust
Issue well-written detailed reports to customers on a regular basis as agreed
Internal Interactions
Attend internal coordination and progress meetings providing updates as needed.

Speak up with observations and suggested improvements
Integrate improvements within the on-site ways of working
Leadership Behavior
Manage ticket assignments and workforce availability
Supervise 3rd parties on-site activities
Address and resolve conflicts immediately and professionally
Perform daily visual inspections of work area to detect safety performance and cleanliness issues
Safety Focus
Adhere to OHS framework
Complete safety audits of 3PP & self-audits regularly
Prepare site specific risk assessment
Report facility failure which has potential to harm personal health and safety
Ensure appropriate PPE is made available and properly used at all times while on site
Immediately report OHS incidents and near misses in the reporting tool
Intervene to correct unsafe behavior by 3rd party worker and report to 3PP and Client project manager
Project Execution
Coordinate activities and ensure that all disciplines directly involved in the project are performing in line with the project goals costs and objectives
Ensure that the agreed implementation schedules and guidelines are followed and enforced

REQUIREMENTS

Possess a degree formal qualifications and an extensive amount of practical hands-on data center knowledge to complete work independently receiving minimal guidance
Project management experience and proven track record managing and meeting cost quality and timeline targets
Accountable for own contributions and for providing guidance to customers and new team members
Ability to make sound judgements based on experience to solve problems independently
Can explain detailed and/or complicated information to the customer and team in a clear concise and calm manner
The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation
Physical requirements include work at heights on ladders the ability to lift 50 lbs without assistance and walk long distances between campus sites.
Commitment to build knowledge of the company processes and customers on an ongoing basis:
Minimum of 5 years of hands-on data center experience preferably focused on transport
Minimum of 2 years of supervisory experience

About us:

OTSI is a leading global technology company offering solutions consulting and managed services for businesses worldwide since 1999. OTSI serves clients from its 15 offices across 6 countries around the globe with a Follow-the-Sun model. Headquartered in Overland Park Kansas we have a strong presence in North America Central America and Asia-Pacific with a Global Delivery Centre based in India. These strategic locations offer our customers the competitive advantages of onshore near shore and offshore engagement and delivery options with 24/7 support. OTSI works with 100 enterprise customers of which many are Fortune ranked OTSI focuses on industry segments such as Banking Financial Services & Insurance Healthcare & Life Sciences Energy & Utilities Communications & Media Entertainment Engineering & Telecom Retail & Consumer Services Hi-tech Manufacturing Engineering transport logistics Government Defence & PSUs.

Our Centre of Excellence:

• Data & Analytics
  
• Digital Transformation
  
• QA & Automation
  
• Enterprise Applications
  
• Disruptive Technologies