Claims Admin Support (Contract 6 Months)
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Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
The Opportunity
This role offers an opportunity to be a key part of the claims operations team ensuring timely and accurate processing of claims documents and payments. By maintaining precise records assigning cases efficiently and supporting assessors you help uphold our commitment to delivering a seamless claims experience for customers. Youll gain hands-on exposure to core systems compliance processes and cross-functional projects that drive operational excellence.
Position Responsibilities:
Manage all incoming claims documents received from digital channel or physical mode including log in case register and update listing accordingly within 1 business day
Perform claim register with correct event details and claim reserve.
Ensure proper maintenance of claims recording and updating in core system imaging system
Assigned new claims and claims reply (requirement) to relevant claim assessor
Assist claims assessor in preparing manual outgoing claims correspondences such as payment letter reminders and etc
Ensure manual batch process including generation of claims correspondences letter member files generated in core system during business days
Administrated stale cheque unpresented claim payment unclaimed money including payment reissuance
Assist claims assessor in validating and preparing non claim payment to Third Party Claims Administrator on timely manner
Manage returned mails and ensure proper recording in place
Execute administrative tasks according to Standard of Procedure company policy established rules and guideline
Actively participate in claims projects that improve effectiveness and efficiency
Execute plan projects special assignments and other task assigned by superior / head of department / senior management
Required Qualifications:
Minimum diploma in any discipline or equivalent experience
Industry certifications or equivalent insurance qualification such as LOMA (is an advantage)
At least 3-5 years of working experience in claims assessment or insurance operations is preferred.
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Working Arrangement
Key Skills
- Data Entry
- Adobe Acrobat
- AS400
- EDI
- Microsoft Outlook
- Cloud Architecture
- Microsoft Excel
- Quick Books
- Administrative Experience
- Order Fulfillment
- Project Implementation
- Sales Support
About Company
Manulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
