Application Support Engineer I

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

About Tekion:

Positively disrupting an industry that has not seen any innovation in over 50 years Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology big data machine learning and AI to seamlessly bring together OEMs retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3000 people across North America Asia and Europe.

Job Description: Were looking for an enthusiastic candidate who loves challenges pushes boundaries and is passionate about delivering awesome customer this role you will be a subject matter expert in your domain to help coordinate and communicate with our dealership clients regarding support issues and help keep the support team on track and in-line with processes and deliverables. Our transparent and collaborative culture means we work both independently and together as a team on projects in an agile environment.

Key Roles and Responsibilities

Take ownership of customer issues reported and seeing problems through to resolution
Research diagnose troubleshooting and identifying solutions to resolve system issues
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Ability to understand theapplicationboth functionally and technically
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals

Skills and Experience: Understanding of IoT and software - preferred

Qualifications and Education Requirements

Upto 2 years of relevant work experience inapplication productionor productsupport
Advanced knowledge of SQLMongo Databases & basic network configuration
Advanced knowledge in DB and APIs
Coding skills
Ability to learn and master employer-specific software
Complex problem solvingskills
Excellent written and verbal communication skills
Ability to diagnose & addressapplicationissues
Ability to work a rotational shift

Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability victim of violence or having a family member who is a victim of violence the intersectionality of two or more protected categories or other applicable legally protected characteristics.

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Required Experience:

About Tekion:Positively disrupting an industry that has not seen any innovation in over 50 years Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers Automotive Enterprise Cloud (AEC...