Director, EMEA Customer Briefing Program

Our Company

Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.

Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!

The opportunity

The Director EMEA Customer Briefing Program is responsible for managing scaling and executing world-class customer briefings at Adobes Customer Experience Center (CEC) in London UK as well as in key offices across the region or virtually.

This role requires a seasoned briefing leader who possesses a deep understanding of briefing best practices as well as the nuances of large Enterprise customers across EMEA. The ideal candidate is collaborative detail-oriented a strategic thinker who thrives in a fast-paced environment and consistently delivers exceptional customer experiences.

What youll do

The Director EMEA Customer Briefing Program will partner closely with our US based Customer Briefing team the President of EMEA Sales our VP of EMEA Enterprise Marketing and their teams to drive a strategic plan for engaging customers across industries and countries in 1-2 days briefings leveraging Adobe Executives and subject matter experts. They will deliver highly customized briefing experiences that align to customer objectives and drive strategic conversations with a focus on deal progression.

The candidate must be a strong leader team player self-directed able to handle tight deadlines and changing priorities. You think strategically while having the ability to design flawless operations across the team.

Responsibilities include:

Provide end-to-end briefing program strategy

Deliver 15-20 personalized briefings per quarter

Partner with Sales to design high impact briefings aimed at meeting the customers stated briefing objectives and influence deal progression.

Manage high-priority strategic accounts leading complex agendas that often include Adobe and customer C-Suite participation and require a strong understanding of the customers business and industry landscape.

Create strategic briefing agendas by clarifying key business objectives and aligning with customer needs sales priorities and active opportunities.

Maintain EMEA speaker bureau and identify and secure relevant subject matter experts and discussion leaders aligned to briefing objectives.

Maintain a strong understanding of Adobe corporate strategy products and solutions.

Lead pre-briefing calls to facilitate alignment across sales presenters and discussion leaders on briefing objectives customer context opportunity and key messaging.

Co-host some briefings alongside Sales to ensure flawless execution and exceptional customer experience.

Capture voice of the customer insights and action items and provide post-briefing reports.

Evangelize the value of the Customer Briefing Program and related services to sales leadership and account teams positioning the program as a key differentiator in the sales cycle.

Analyze measure and report briefing program statistics/success/KPIs to management.

Lead and campaign management to measure outcome of program.

Participate in Sales outreach as part of briefing pipeline development.

Partner with our content IT and facilities teams to bring the latest technology demos and activations to the London CEC

What you need to be successful.

10 years of experience in customer briefing roles with 3 years leading a briefing team and program for an enterprise sized organization

Experience in a hi-tech briefing capacity a plus

Proven success in developing and executing customer briefings that drive deal progression.

Deep understanding of briefing best practices program policies and operational processes.

Strong collaboration skills and ability to partner closely with sales product marketing and executive teams to deliver exceptional customer briefings.

Demonstrated ability to manage complex high-value customer relationships including direct engagement with C-Suite.

Strong working knowledge of industry trends customer segments and Adobe solutions.

Exceptional verbal and written communication organization and attention to detail.

Flexibility to manage multiple priorities and adapt to changing business needs.

Highly dependable creative and solution oriented with a strong commitment to customer satisfaction and Adobes success.

Demonstrated ability to maintain professionalism sound judgment and composure under pressure especially during fast-moving briefing situations.

Proficiency in Microsoft Office. Familiarity with customer briefing management apps and related workflows.

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