Embedded Customer Account Manager

At Intellhub we see opportunity in growth markets that operate differently from the traditional residential model. These markets are highly valuable and were committed to taking a leadership position in each. Thats why we created the Growth Markets Team a dedicated group focused on unlocking potential and delivering exceptional outcomes.

Our team designs customised operating models tailored to each opportunity applying design thinking and agile methods to create outstanding customer experiences. With a sharp focus on the end-to-end customer journey we ensure every key moment of truth is delivered seamlessly. This is where innovation meets execution and where youll play a role in shaping the future of customer engagement.

Your Role

In this role youll identify and convert new embedded prospects guiding them from trial to adoption. Youll manage the full customer journey to ensure every onboarded customer experiences the promises of our value proposition with outstanding service at every interaction. By unlocking customer potential youll grow portfolio share and help achieve sales targets. Together with your team youll design and deliver innovative products and services beyond core electricity metering creating additional value for both customers and Intellihub.

Key Accountabilities

• Identify and convert growth opportunities supporting trials commercial engagement and contracting activities
• Onboard customers effectively ensuring accurate setup training and support
• Manage customer relationships to grow share minimise churn and meet agreed KPIs
• Develop forecasts and provide accurate reporting and performance metrics
• Collaborate with operations scheduling and delivery teams to ensure smooth timely service and proactive issue management
• Partner with data quality teams to guarantee accurate ontime information for customers
• Work with customers to identify growth opportunities act on feedback and expand offerings beyond core metering
• Respond quickly to daytoday issues ensuring firsttime resolution
• Oversee monthend billing to ensure accuracy
• Promote a safe healthy work environment and drive continuous improvement across quality and performance

Qualifications :

• Tertiary qualifications in Business Sales Marketing or a related field.
• 3 years proven experience in customer account management finding onboarding managing day to day to grow share and minimise churn.
• Passionate about customers and customer service.
• Proven experience in managing the end-to-end journey with an ability to strongly influence others to support you in delivering an outstanding experience at every touch point.
• Highly customer focussed ensuring issues are managed proactively and quickly when they arise.
• Can demonstrate excellent problem analysis and problem-solving skills.
• Can demonstrate the ability to remain calm tolerant and professional in a stressful and demanding environment.
• Strong commercial acumen.
• Strong collaborator.
• Excellent written verbal communication skills.
• Numerate / able to produce statistics and business reports for internal and external use.
• Self-confident with high level of personal impact.
• Highly proactive tenacious adaptable and resilient.
• Strong people leadership and development skills.
• Strong organisational skills

Additional Information :

We offer a dynamic and inclusive workplace that values collaboration and diversity. With a flexible hybrid working mode we prioritise work-life balance while fostering personal and professional growth. Our innovative culture provides opportunities for career development access to industry-leading tools and a strong commitment to employee well-being all supported by a competitive salary and benefits package. 

Sound exciting Apply now and be part of a team thats shaping the future of energy.

Remote Work :

No

Employment Type :

Full-time