Turbomachinery Systems Manager Americas

Lead the turbomachinery systems business from Inquiry to Order and field services for dry gas seal support systems both technically and commercially. Support global business development activities by assisting the sales organization and customers with a special focus on the Americas region (North America Canada and Latin America).

Responsible for leading the Turbomachinery Systems Team within the Sales & Aftermarket organization for the Americas region ensuring alignment with global strategies while addressing regional market dynamics. The role focuses on driving regional growth and delivering customer-centric solutions in collaboration with cross-functional teams.

This is a customer-facing role responsible for managing and executing day-to-day activities related to bidding and application engineering including the selection of sub-components during the bidding process. The position requires close coordination with other functional departments such as Global Supply Chain Global Engineering Global Production and the Product Line.

SPECIFIC DUTIES ACTIVITIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Establish guidelines and routines for direct reports; supervise and coach the team through constructive feedback ensuring high performance and business results. Manage plan and schedule opportunities using business systems aligning with available team capacity.
• Administer and interpret organizational policies and procedures. Champion continuous improvement and standardization of processes procedures formats and tools.
• Foster collaboration with cross-functional departments and business managers to drive growth.
• Lead and support special or strategic projects contribute to global standardization initiatives and new product development efforts.
• Provide technical support and solutions for team members attending field service commissioning troubleshooting and training as required.
• Promote and uphold the companys behavioral competencies and business ethics; demonstrate self-motivation and adaptability to change.
• Support sales in converting leads into opportunities by assigning the team for site surveys requirement analysis and tailored technical/business presentations.
• Deliver sales and technical presentations (including on-site training) to support existing business and identify new opportunities.
• Assist sales and aftermarket teams in developing commercial bids and providing technical advice; create and manage detailed technical and commercial proposals for major projects.
• Act as liaison between customers and internal functions (engineering supply chain production product line) to deliver engineered solutions meeting technical and commercial requirements.
• Develop training and marketing materials for customers and internal stakeholders; support targeted marketing initiatives and overall business development.
• Serve as Voice of the Customer (VoC) for product line departments; support global initiatives strategies and new product development.
• Ensure customer queries and feedback are addressed promptly maintain strong relationships with customers and deliver timely after-sales service and technical support at the regional level.
• Lead and guide the team in responding to breakdowns and performing service activities to exceed customer expectations.
• Attend field service jobs and site visits (onshore/offshore) which may extend up to 13 weeks per visit if needed to support or train the team (not a core function but may be required based on criticality).
• Drive pre-order engineering/FEED and post-order detailed engineering projects as assigned or when needed.
• Review customer technical/project specifications and validate technical reports before submission.

Qualifications :

EDUCATION & EXPERIENCE:

Education/Training:

• University Degree in Instrumentation /Electronics/Mechanical Engineering or similar field

Experience:

• Minimum of 5 years experience in a similar role.
• Minimum 10 years of experience in Rotating Equipment Auxiliary Systems.
• Rotating Equipment experience is a must.
• Hands-on experience in Field Services.
• Experience of working in a multinational and multicultural environment.
• Strong technical sales bid management experience; Strong application engineering experience

Knowledge/Skills:

• Strong Commercial and Technical Skills.
• Excellent communication and presentation skills.
• Sound technical knowledge in the field of instrumentation and fluid systems.
• Familiar with international standards like API ISO ASME NACE ISA and other common industrial standards.
• Familiar with major End User specifications & requirements.
• Familiar with process simulation software like Hysis or Chemcad is an added advantage.

Supervises: Regional Team spreading in Americas (North America Canada & Latin America)

KEY COMPETENCIES:

• Self-driven ability to guide and mentor team members.
• Confident and able to deal with very challenging situations in a calm and credible manner.
• Adaptable flexible and appreciative of an array of cultures and customs.
• Team player and willing to travel on short notice.
• Develops self and others.
• Active sponsor and driver of change management.
• Take accountability & ownership.
• Delivers results at pace.
• Leads inclusivity and empowers.
• Drive the business goals and objectives for the team and self. Goals/objectives to the team to be time bound and measurable (SMART goals).
• Identify areas of improvement achieving desired results through initiatives and implementation of actions.
• Develop a timeline for reviews and carry out performance reviews in line with company timetable.

WORK ENVIRONMENT:

 Work environment is typically considered an office environment during normal or extended business hours. Travel frequently (up to 35%) within and outside the Americas region sometimes on short notice as business demands.

Additional Information :

With colleagues stretching across the globe we are proud of our diversity. To foster inclusivity we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans Pride Network Black Employee Network Network and Neurodiversity. 

Across our company we recognize excellence culminating in the Smiths Excellence Awards our annual celebration of the most extraordinary activities people and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day a global celebration of Smiths around our network. 

Join us for a great career with competitive compensation and benefits while helping engineer a better future. 

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.

At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website (Careers - Smiths Group plc)

Remote Work :

No

Employment Type :

Full-time