Regional Customer Service Manager

Are you a highly motivated self-starter with ability to think on your feet and looking to bring your previous customer service & manufacturing experience to an industry leader in a regional customer service management role We have a great opportunity for you to do just that.  As the Regional Customer Service Manager you will oversee a team of customer service professionals and coordinate information flow between customers & our plants to meet & exceed customer needs.

Responsibilities in this leadership role include:

    Supervises customer service representatives by providing day-to-day oversight including orienting training assigning scheduling  and coaching . 
    Ensures accurate & timely customer communication.
    Fills in for customer service representatives as needed. 
    Collaborates with CSR sales & plant management to solve & investigate customers long-standing or complex problems.
    Regularly visits customers for the provision of one-to-one service.
    Instrumental in facilitating new information requests from customers.
    Provides recommendations & facilitates customer service resolutions with plants.
    Coordinates information flow with other departments.
    Collaborates & works with sales general managers plant managers and production managers to meet customer demands.
    Resolves escalated matters in conjunctions with the VP Customer Service.
    Sets & directs plant scheduling plans in concert with customer demand plant & production control.

Qualifications :

In addition to your  Bachelors degree preferred; external customer service & management training desired along with  3-5 years experience in customer service preferably in a manufacturing environment you will have the following:

    Must be capable of flexibility and be easily accessible during off hours
    Must be able to work in a team-oriented fast-paced sales environment
    Proven track record of consistently achieving or exceeding goals
    Proficient computer skills with Microsoft applications Word Excel and Outlook
    Superior customer service and selling skills
    Superb communication and  interpersonal skills
    Strong organizational skills with the ability to prioritize and multi-task
    Detailed oriented and able to work independently
    Ability to deal with conflict
    Fequent Travel 
 

Additional Information :

Equal Opportunity Employer      Precoat Metals is a Drug Free Work Place

Precoat Metals will only employ those who are legally authorized to work in the United States.  This is not a position for which sponsorship will be provided.  Individuals with temporary visas such as E F-1 H-1 H-2 L BJ or TN or who need sponsorship for work authorization now or in the future are not eligible for hire.

INDHP

We are an Equal Opportunity Employer. 

Precoat Metals is a Drug Free Workplace

Remote Work :

No

Employment Type :

Full-time