Product Operations Analyst

• Manage and resolve helpdesk tickets concerning lender product and support
• Regularly conduct spot checks and update product configuration such as Rates Fees and Features in the system
• Support the accurate configuration and timely updates of rates fees product features and policy requirements across systems to ensure data accuracy and compliance.
• Perform regular product configuration audit on the system to ensure lender product data are kept up to date
• Review audit and authorise product data updates to guarantee brokers and customers always have access to correct compliant and up-to-date information.
• Perform assessment and investigation on product-related issues and concerns
• Facilitate discussions with Maintain team members and other relevant stakeholders in relation to process risk and status reporting
• Propose solutions and enhancements which will contribute to the improvement of the teams systems and processes
• Leverage Artificial Intelligence tools and automation to streamline data validation documentation management and product update processes

Qualifications :

• Tertiary education qualification in IT or Finance related discipline
• Ability to perform gap analysis to identify necessary changes and its impact particularly on the area of product configuration and support
• Capability to develop plan and execute activities to achieve agreed outcomes
• Must have at least 2 years experience in mortgage products and processes preferably from an Australian mortgage industry or financial institution
• Demonstrated strong communication skills both verbal and nonverbal
• A Self-starter and capable of demonstrating an independent workload self-management attitude but is a team player.
• Must be currently residing in the Greater Manila Area (Metro Manila Neighbouring provinces)

Successful candidates must have a stable postpaid internet connection and a quiet dedicated workspace at home with appropriate furniture (desk and office chair)

Additional Information :

Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise innovative technology and a customer-first approach our teams work seamlessly to simplify the property journey helping Australians find buy and own property with confidence.

We support our people in a variety of ways but a few of the benefits that our people rave about include:

• A vibrant relaxed yet professional culture.
• We offer a hybrid working arrangement designed to support work-life balance while fostering meaningful connection and collaboration with a requirement to work from our Makati office at least once a month.
• Holistic wellbeing programs offering 24/7 support
• Comprehensive HMO coverage for you and one free dependent along with life insurance starting from Day 1.
• Access to 25 days of leave made up of 20 vacation days and 5 sick days.
• Monthly internet subsidy to help you stay productive at home.
• Access to ongoing training and clear pathways for growth and promotion as part of your career journey with us.
• Access to all government-mandated benefits including SSS PhilHealth and Pag-IBIG.

Our culture is guided by our three core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. These values are part of our DNAhelping us attract engage and grow the right talent while building best-in-class products. Together with our principles they guide how we collaborate support one another and make decisions to drive progress with purpose.

Were committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation stronger collaboration and a more engaging workplace.

This is an opportunity to shape the future of a fast-growing purpose-driven company thats transforming the homeownership journey.

Ready to contribute to Lendi Groups next chapter Apply now and be part of something big!

Remote Work :

Yes

Employment Type :

Full-time