Duty Manager

Hertfordshire - UK

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

The essential ingredient at the heart of our business is our people so we are searching for an experienced Duty Manager with a background in exceptional food catering services to join our business and work at one of our highly prestigious education settings.

As a Duty Manager you will

To ensure that customers are given a prompt and efficient service and expectations are consistently exceeded.
To regularly monitor customer feedback and produce a suitable action plan based on the results.
To be customer focused at all times by being visible during service periods approachable and exceeding expectations in delivering customer needs.
To ensure all food is presented and served in line with company standards using innovation in the method and style of presentation and food service.
To ensure that you deliver what you promise to the customer client and team.
To ensure that all agreed service objectives are met in line with client expectations.
To make a continuous assessment of the performance of all staff under your supervision in order to establish training needs and development potential
To ensure that training is carried out in the location to meet identified needs and requirements of the Company training policy.
To ensure that all staff are aware of their duties and the standards required
To assist in ensuring that all kitchen staff are aware of their Health and Safety responsibility
and receive the appropriate training
To attend training sessions and catering meetings when required
To take responsibility for the smooth and efficient running of the section/s as appropriate
To motivate and lead by example ensuring you and your team have fun at work and are proud
of your efforts.

Qualifications :

Have worked in a similar environment at a management level
Be a proven hands-on leader able to invest in your team and their development
Be naturally outgoing and vibrant display a real passion for food and customer service
Have excellent Health & Safety knowledge
Be financially astute and have strong IT literacy
Be innovative and creative and driven by excellence
Stay up to date with current food trends

Additional Information :

We pride ourselves on:

People first
Were a company of individuals united in doing our best for our clients.

Great food always
Using only the best ingredients our food is fresh authentic and tailored to each school age group and specific needs and preferences.

Food education
We educate pupils through food encouraging them to understand and develop their own personal tastes and make informed food choices.

Respect in everything we do
Our respectful codes of conduct inform how we behave towards our clients and customers suppliers and business partners and each other.

Fresh thinking
New ideas for food service and ways of working help us maintain our position as creative leaders in school catering.

In order to be considered for this role you must be able to demonstrate that you have the Right to Work in the UK.

Holroyd Howe is an equal opportunities employer. We are committed to safeguarding and promoting the welfare of children and young people and expect all employees to share this commitment. All roles within Holroyd Howe involve regulated activity. It is a criminal offence for individuals barred from working with children to apply for such roles. An Enhanced Disclosure and Barring Service (DBS) check including a Barred List check will be required for all successful applicants. Shortlisted applicants will be asked to provide information about relevant criminal offences and will be subject to an online search of publicly available information. This search helps identify any issues that may affect suitability to work with children.

This appointment is offered on the return of satisfactory professional references.

Remote Work :

Employment Type :

Full-time

The essential ingredient at the heart of our business is our people so we are searching for an experienced Duty Manager with a background in exceptional food catering services to join our business and work at one of our highly prestigious education settings.As a Duty Manager you willTo ensure that c...

As a Duty Manager you will

To ensure that customers are given a prompt and efficient service and expectations are consistently exceeded.
To regularly monitor customer feedback and produce a suitable action plan based on the results.
To be customer focused at all times by being visible during service periods approachable and exceeding expectations in delivering customer needs.
To ensure all food is presented and served in line with company standards using innovation in the method and style of presentation and food service.
To ensure that you deliver what you promise to the customer client and team.
To ensure that all agreed service objectives are met in line with client expectations.
To make a continuous assessment of the performance of all staff under your supervision in order to establish training needs and development potential
To ensure that training is carried out in the location to meet identified needs and requirements of the Company training policy.
To ensure that all staff are aware of their duties and the standards required
To assist in ensuring that all kitchen staff are aware of their Health and Safety responsibility
and receive the appropriate training
To attend training sessions and catering meetings when required
To take responsibility for the smooth and efficient running of the section/s as appropriate
To motivate and lead by example ensuring you and your team have fun at work and are proud
of your efforts.

Qualifications :

Have worked in a similar environment at a management level
Be a proven hands-on leader able to invest in your team and their development
Be naturally outgoing and vibrant display a real passion for food and customer service
Have excellent Health & Safety knowledge
Be financially astute and have strong IT literacy
Be innovative and creative and driven by excellence
Stay up to date with current food trends

Additional Information :

We pride ourselves on:

People first
Were a company of individuals united in doing our best for our clients.

Great food always
Using only the best ingredients our food is fresh authentic and tailored to each school age group and specific needs and preferences.

Food education
We educate pupils through food encouraging them to understand and develop their own personal tastes and make informed food choices.

Respect in everything we do
Our respectful codes of conduct inform how we behave towards our clients and customers suppliers and business partners and each other.

Fresh thinking
New ideas for food service and ways of working help us maintain our position as creative leaders in school catering.

In order to be considered for this role you must be able to demonstrate that you have the Right to Work in the UK.

This appointment is offered on the return of satisfactory professional references.

Remote Work :

Employment Type :

Full-time

Key Skills

stock management
Employee Relations
Leadership skills
Data Collection
Management Experience
Microsoft Outlook
Warehouse Management
Business Management
Rota Management
Leadership Experience
Supervising Experience
MRP

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About Company

WSH Group

Wong Sun Hing Group was founded in the 1960s, started in the textile industry and has grown in tandem with Hong Kong's continuous economic development. We have always focused on the pursuit of quality, and have created a number of premium products in the real estate, food and beverage ... View more

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