Technical Services Analyst
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Technical Services Analyst to provide support as the first point of contact for customers
reporting IT issues. You will provide an exceptional standard of customer service when
answering calls responding to customer queries and logging tickets.
Key Responsibilities:
- First point of contact for customers via telephone email and our customer portal
- Log tickets accurately with a high level of detail on the ticket management system
- Carry out basic incident resolution (first time fixes) where possible
- Proactively deal with customer queries
- Maintain a positive attitude and a high level of customer service at all times
Skills & Experience:
- Excellent customer service skills
- Excellent written and verbal communication skills
- Interest in Technology
- Experience of the Microsoft Office suite
Additional Information :
At Telefónica Tech we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger.
Be yourself with us and feel that you belong.
We welcome applicants from all backgrounds and identities regardless of age disability gender reassignment marital or civil partnership status pregnancy or maternity race religion or belief sex and sexual orientation.
We are also committed to equity accessible hiring practices and creating an inclusive culture through many means including TogetHer (Womens network) and our Employee Resource Groups which include Diversity and Inclusion Telefónica Tech Pride Neurodiversity ELEVATE (African and Caribbean heritage network) and Sustainability.
We dont believe hiring is a tick box exercise so if you feel that you dont match the job description 100% but would still be a great fit for role please get in touch.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Bakery & Pastry
- Computer Software
- Jira
- Accident Investigation
- Chemistry
About Company
Security Architect - Belfast Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities. We serve more than 5.5m customers every day in over 175 countr ... View more
