Field Service Technician

As a Field Service Technician you will be responsible to support the products within the gaming operation across the region and estate to maximise the revenue and profit opportunity. This role works closely with suppliers support based teams and operations to ensure a quick response to requested product moves and to undertake product installations and alterations of layouts ensuring all activities are carried out in accordance with company policy and health and safety.

• Car allowance & staff uniform provided
• This is a field based role you will be expected to travel each day to venues you are supporting and stay away from home for 3-4 days a week
• Ideally youll be located around the Southampton/South Coast area but you will be expected to support a region and cover venues around the surrounding area

Main Accountabilities & Responsibilities:

• Carry out gaming product moves as directed by the Technical Services Manager.
• Update software when necessary in order to keep all software based equipment fully up to date in line with company policy.
• Provide on-site training to club operations teams after installation of software or equipment updates and/or upgrades.
• Assist IT where possible with day to day on site problems.
• Act as liaison engineer to sub-contractors carrying out equipment maintenance.
• Investigate and identify potential new technology to the Technical Manager that may offer operational benefit to the company.
• To familiarize yourself with any existing and/or new gaming product or equipment so as to be able to carry out any gaming product moves thus minimising downtime.

Qualifications :

• Excellent communicator and interpersonal skills.
• Able to work flexibly and open to new ideas.
• Team player with the ability to be able to work on their own initiative.
• Excellent time management skills with the ability to prioritize work effectively.
• From time-to-time additional hours and overnight stays will required.
• Proven ability to maintain effective work performance while under pressure
• Proven experience as a Support Technician or similar role.
• This is a field based role you will be expected to travel each day to venues you are supporting.

Additional Information :

Why Join Us

Because your skill deserves the right setting.

• A Salary That Reflects Your Value - We know talent when we see it and we reward it. Youll earn a competitive salary that recognises your contribution from day one
• A Rewards Package That Goes Further - From team competitions and bonuses to staff perks we believe in making work both fulfilling and rewarding
• A Warm Welcome That Sets You Up to Win - Our induction isnt just a process its a real welcome. Youll get the support and confidence you need to hit the ground running
• Work That Means Something - Youll have the chance to shape the way we do things take part in exciting projects and see your ideas make a real difference
• A Culture That Puts People First - Were proud to support and look out for each other. Its part of who we are and why people stay
• A High Standard Shared Together - We set the bar high because we care but we do it as a team not in competition. When one person wins we all do
• Real Support for Your Growth - Whether youre new to the industry or ready to take the next step were here to help you develop and grow

Be Part of Whats Next

If youre looking for more than just a job if you want to be part of a team that values passion performance and care wed love to hear from you.

Were building something special at Grosvenor Casinos. Join us and be part of it.

Were for Everyone

At Grosvenor Casinos and The Rank Group were committed to creating a workplace thats welcoming and inclusive. If you need any adjustments as part of your application or interview just let us know were happy to help.

#LI-MS1 #LI-Remote

Remote Work :

No

Employment Type :

Full-time