Assistant Front Office Manager

• Supporting the Front Office Manager in daily operations team leadership and departmental coordination.
• Managing day-to-day front desk activities including check-ins/outs loyalty sign-ups reporting and guest support.
• Supervising training onboarding and developing the front office team to deliver consistently outstanding service.
• Proactively resolving guest issues with empathy and professionalism driving loyalty and meaningful guest experiences.
• Monitoring and reporting on key performance metrics while contributing to continuous improvement initiatives.
• Assisting in the development and implementation of Front Office procedures service standards and guest experience projects.
• Acting independently on all matters relating to guest and team safety in the absence of senior management.
• Ensuring effective management of emergency situations by following established hotel procedures and protocols.
• Fostering a welcoming inclusive and engaging environment for both guests and team members.

Qualifications :

• Previous hospitality experience in a similar capacity. 
• Solid leadership capability with demonstrated success training mentoring and motivating a team.
• Strong knowledge of hotel Front Office procedures.
• Excellent communication skills and the ability to manage multiple stakeholders effectively.
• Strong conflict-resolution and negotiation skills with the confidence to act independently when required.
• Flexibility to work a rotating roster.
• RSA and First Aid certification (or willingness to obtain before commencement).
• Full Australian work rights. 

Additional Information :

What we offer

• Free on-site car park
• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accors learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental Social and Governance (ESG) activities.

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract recruit and promote diverse talent. Any opportunity within our community to adapt and develop our processes to embrace others is encouraged.

Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.

By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS

Remote Work :

No

Employment Type :

Full-time