Customer Service Officer
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Job Location:
Launceston - Australia
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Stable Permanent Part-Time Role Enjoy the security of a 30-hour work week with a consistent roster working across a 7-day schedule to help keep Launceston moving.
Customer Service & Administration Officers
Permanent Part-Time 7-Day Roster Launceston
Are you a people person who thrives in a fast-paced customer-facing role Do you love being out and about engaging with the community and making a real impact If so we want you on our team!
Kinetic is Australia and New Zealands largest bus operator moving people safely and reliably 365 days a year. Were looking for two Customer Service & Administration Officers to be the first point of contact for our passengers providing exceptional service and support across our Launceston network.
What Youll Do:
- Be a friendly face for our passengers answering questions and providing travel information.
- Assist customers with ticketing reservations and sales to ensure a smooth journey.
- Support our drivers and ensure a comfortable travel experience for everyone.
- Assist passengers with luggage handling when required.
- Handle phone and email enquiries in a polite and professional manner.
- Maintain the cleanliness and presentation of customer spaces.
- Ensure cash handling and transactions are secure and accurate.
- Work across a 7-day roster including weekends and public holidays to keep Launceston moving!
What Were Looking For:
- A strong background in customer service experience in transport retail or hospitality is a plus!
- A proactive and hands-on approach you enjoy interacting with people and solving problems.
- Strong administration and communication skills.
- The ability to work independently and as part of a team in a busy customer-facing environment.
- A reasonable level of physical fitness as you may need to assist passengers with luggage when required.
- High attention to detail especially with cash handling and reservations.
Why Join Kinetic
- Permanent part-time role offering stability and variety.
- Work in a dynamic community-focused environment where no two days are the same.
- Be part of a company that prioritises safety reliability and service excellence.
If you love working with people and want to be part of a team that keeps Launceston moving apply today!
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
