Senior Event Services Manager

Austin, TX - USA

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Are you an experienced event planner who wants to take their skills to new heights Join the Fairmont Austin and showcase your passion for world-class customer service on our Events Team!

What you will be doing:

Primary focus for this role will entail servicing all Large to Hotel Buyout Group Convention Bookings from the time of file turnover to final bill review.
Consistently offer professional friendly and engaging service.
Organize convention booking files from date of departure and maintain accurate activities within files consistently.
Obtain/confirm all event-related information (to include but not limited to meeting specifications audio visual rooming lists technical needs exhibit needs food and beverage requirements etc) with client organize/distribute group resumes conference agendas event orders floorplans etc to all operating partners accurately and in a timely manner.
Drive function space optimization/maximization to ensure best utilization of space for guest experience and financial performance of department.
Yield sleeping room block and function space ensuring optimization of financial return/performance.
Forecast banquet food & beverage by group with target of 3% accuracy.
Initiate/follow up on billing procedures ensuring deposits and/or credit applications are received within acceptable timeframes.
Conduct pre-conference/event meetings with clients and pertinent departments to confirm all relevant details are communicated.
Ensure guest/group experience while onsite through personal interaction and attendance at functions throughout the stay.
Must be flexible to accommodate irregular and/or extended hours and work on weekends
Conduct any/all site inspections as required. Able to handle inquiries.
Attend necessary meetings within hotel that affect/are affected by the Catering Conference Services &/or Events department.
Establish and maintain rapport with clients prior to during and post conference exceeding their expectations and encouraging repeat business.
Play active role in local community through associations memberships and involvement. Be an ambassador of the hotel within the local community.
Additional responsibilities as outlined by Director or Assistant Director.

What is in it for you:

Paid time off
Medical Dental and Vision Insurance 401K
Complimentary shift meal
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies and Educational Assistance for further development
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities like Planet 21

Qualifications :

Your experience and skills include:

3 years of hotel event planning experience preferred.
Hospitality Business degree preferred.
Able to work in high-pressure environment.
Creative and passionate about events and customer service
Excellent interpersonal and communication skills; a team player

Additional Information :

Your team and working environment:
A team of Heartists that are committed to working together supporting each other and providing the best guest experience Feel Valued Feel Sparked We Are One

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent. We commit to a future where diverse identities are celebrated and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V

Remote Work :

Employment Type :

Full-time

Are you an experienced event planner who wants to take their skills to new heights Join the Fairmont Austin and showcase your passion for world-class customer service on our Events Team!What you will be doing:Primary focus for this role will entail servicing all Large to Hotel Buyout Group Conventio...

Are you an experienced event planner who wants to take their skills to new heights Join the Fairmont Austin and showcase your passion for world-class customer service on our Events Team!

What you will be doing:

Primary focus for this role will entail servicing all Large to Hotel Buyout Group Convention Bookings from the time of file turnover to final bill review.
Consistently offer professional friendly and engaging service.
Organize convention booking files from date of departure and maintain accurate activities within files consistently.
Obtain/confirm all event-related information (to include but not limited to meeting specifications audio visual rooming lists technical needs exhibit needs food and beverage requirements etc) with client organize/distribute group resumes conference agendas event orders floorplans etc to all operating partners accurately and in a timely manner.
Drive function space optimization/maximization to ensure best utilization of space for guest experience and financial performance of department.
Yield sleeping room block and function space ensuring optimization of financial return/performance.
Forecast banquet food & beverage by group with target of 3% accuracy.
Initiate/follow up on billing procedures ensuring deposits and/or credit applications are received within acceptable timeframes.
Conduct pre-conference/event meetings with clients and pertinent departments to confirm all relevant details are communicated.
Ensure guest/group experience while onsite through personal interaction and attendance at functions throughout the stay.
Must be flexible to accommodate irregular and/or extended hours and work on weekends
Conduct any/all site inspections as required. Able to handle inquiries.
Attend necessary meetings within hotel that affect/are affected by the Catering Conference Services &/or Events department.
Establish and maintain rapport with clients prior to during and post conference exceeding their expectations and encouraging repeat business.
Play active role in local community through associations memberships and involvement. Be an ambassador of the hotel within the local community.
Additional responsibilities as outlined by Director or Assistant Director.

What is in it for you:

Paid time off
Medical Dental and Vision Insurance 401K
Complimentary shift meal
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies and Educational Assistance for further development
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities like Planet 21

Qualifications :

Your experience and skills include:

3 years of hotel event planning experience preferred.
Hospitality Business degree preferred.
Able to work in high-pressure environment.
Creative and passionate about events and customer service
Excellent interpersonal and communication skills; a team player

Additional Information :

Your team and working environment:
A team of Heartists that are committed to working together supporting each other and providing the best guest experience Feel Valued Feel Sparked We Are One

Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V

Remote Work :

Employment Type :

Full-time

Key Skills

Splunk
IDS
Solarwinds
Cybersecurity
Hospitality Experience
FedRAMP
Mobile Marketing
Event Planning
Events Management
Event Marketing
Cloud Development
Siem

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About Company

AccorHotel

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more

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