Senior Staff Inbound Product Manager AI Interoperability, Governance & Secure Agent Experiences

What you get to do in this role:

Imagine leading the charge in next-generation AI interoperability and enterprise AI governance. In this role you will define and deliver core capabilities within ServiceNows AI Control productthe platform that enables organizations to maintain security privacy monitoring guardrails and actionability across all AI usage.

You will be responsible for driving the evolution of ServiceNows AI governance layer ensuring enterprises can safely adopt and scale AI through:

• Strong security and privacy controls
• Real-time monitoring and observability of AI interactions
• Automated remediation and action workflows
• Guardrails that enforce safe compliant policy-aligned AI behavior
• Enterprise oversight across all AI agents models and integrations

This role places you at the center of AI transformation defining how secure and governed connectivity works across AI agents enterprise systems and external platformsleveraging emerging interoperability standards like Model Context Protocol (MCP) and Agent-to-Agent (A2A) frameworks.

Youll partner closely with engineering design security data governance and AI/ML teams to deliver a unified platform experience where AI access governance controls and observability converge. Youll also help shape industry standards by collaborating with leading partners and standards bodies.

If you want to shape the future of enterprise AI governancethis is your opportunity.

Qualifications :

To be successful in this role you have:
 

AI & Agent Ecosystem Expertise

• Experience integrating AI into workflows decision-making or automation.
• Strong understanding of AI-specific security privacy and governance risks including model misuse prompt injection data leakage and unsafe outputs.
• Familiarity with MCP A2A agent communication agent lifecycle management interoperability patterns and orchestrated agent workflows.
   

Security Privacy & Data Protections

• Deep background in data security including encryption data access policies safe data routing personal data protections and privacy-by-design.
• Hands-on experience with designing AI access security controls such as:
• Role- and policy-based restrictions on AI usage
• Guardrails and content safety filters
• Monitoring and logging of AI interactions
• Auditable decision trails and compliance reporting
• Understanding of frameworks such as NIST SOC 2 ISO 27001 GDPR and how they influence enterprise AI governance.
   

Product Execution & Leadership

• Proven product management experience (typically 9 years) defining strategy requirements and roadmaps for complex enterprise or platform products.
• Ability to write user stories work closely with engineering prioritize at scale and drive execution end-to-end.
• Experience collaborating with Security Legal AI/ML Data Governance Design and Architecture teams.
• Strong ability to think from both developer and admin perspectivestranslating needs into secure intuitive compliant product capabilities.
   

AI UX/UI & Platform Experience

• Experience shaping AI user experiences including:
• Interfaces for managing guardrails and access controls
• AI monitoring dashboards and insights
• Admin and developer-facing experiences for governing agents and models
• Prior experience in SaaS enterprise platform or developer-oriented environments (no API-specific requirements).

Communication & Stakeholder Collaboration

• Ability to communicate complex ideas clearly to technical and non-technical stakeholders.
• Strong customer empathy and curiosityable to deeply understand problems and translate them into actionable product direction.
• Excellent prioritization discipline focusing on high-impact outcomes in fast-moving AI environments.

FD21

For positions in this location we offer a base pay of $187600 - $328300 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license. 

Remote Work :

Yes

Employment Type :

Full-time