Director, Product Design, AI Growth

Team & Role 
At ServiceNow we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. 
 
This role is part of our Product Design team that uses their superpower of empathizing understanding and applying our users and customers needs with the mission to created product experiences they love. Our designers come from a diverse set of skills and background - design systems visual interaction content and product design. At ServiceNow design has a very intentional seat at the table so our team collaborates closely with both engineering and product management from the get-go. 

Learn more about our team here  
 

This role will sit on the AI Growth team which accelerates strategic adoption of AI across the enterprise by partnering with business units and product teams to drive innovation usage and responsibility. We align AI initiatives with platform and business goals bridge silos between design engineering data science and customer teams and ensure cohesive frameworks for the AI future. We bring focus to proactive change management onboarding and education to boost engagement and deliver product-led growth. Committed to ethical innovation we lead responsible AI practices and governance in collaboration with internal and external stakeholders.

What you get to do in this role: 

• Work collaboratively with our Product teams to deliver great UX that will revolutionize workplace collaboration and productivity for some of the largest companies in the world  
• Change the way people work through design thinking and develop experiences using AI Machine Learning and Mobile technology  
• Oversee a portfolio of products while acting as a mentor & manager to subordinates.  
• Work closely with Product and Engineering from strategic definition planning architecture through tactical execution of the Product Roadmaps  
• Work with your peers to ensure a unified and cohesive experience across the ServiceNow ecosystem  
• Lead user needs assessment task analysis and develop user profiles; identify key tasks for user research competitive analysis and user testing develop usability plans  
• Participate in the development and maintenance of the company Design system to provide examples of core platform components and best practices  
• Oversee UI layouts including controls labels and graphical elements for software on both mobile and desktop platforms with an eye towards experience unification  

Qualifications :

Preferred Qualifications:  

• 15 years of relevant design experience. 
• 6 years in managing a design team. 
• An inspiring portfolio demonstrating formative contributions to design language strategy processes and standards up to company level. 
• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry. 
• Excellent teamwork communication and technical problem-solving skills to contribute within a multi-functionaland multi-disciplined team  
• Obsessed with the relentless pursuit of UX perfection working inside an iterative and agile development environment  
• Expected to demonstrate a high level of initiative good sense of humor and a make it work ethos  

Basic Qualifications: 

• BA/BS degree or higher in Design Design Communication Human-Computer Interaction or equivalent combination of education and experience in other related fields 
• Experience participating in the complete product development lifecycle of web and/or software applications. 
• Experience in user experience design or industry experience (corporate software web or agency) 

#UXD

For positions in this location we offer a base pay of $217500 - $380700 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time