Engineer I Operational Commercial Engines Customer Technical Service Engineer (Onsite)

Date Posted:

Country:

United States of America

Location:

PW100: East Hartford 400 Main Street East Hartford CT 06118 USA

Position Role Type:

Onsite

U.S. Citizen U.S. Person or Immigration Status Requirements:

U.S. citizenship is required as only U.S. citizens are authorized to access certain necessary systems.

Security Clearance:

None/Not Required

Are you ready to explore the world of aerospace and defense Do you want to learn from and collaborate with some of the greatest minds in the industry At RTX our internships co-ops and full-time careers provide an exceptional foundation to work on complex problems advance your skills and create a safer more connected world. Discover opportunities to make a difference at RTX.

Pratt & Whitney is working to once again transform the future of flightdesigning building and servicing engines unlike any the world has ever seen. And because transformation begins from within were seeking the people to drive it. So calling all curious.

Come ready to explore and youll find a place where your talent takes flightbeyond the borders of title a country or your comfort zone. Bring your passion and commitment and well welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry thats evolving fast to the future.

At Pratt & Whitney the difference you make is on display every day. Just look up. Are you ready to go beyond

This position is for the Operational Commercial Engines (OCE) Customer Technical Services (CTS) engineer.

The OCE CTS team is seeking an individual to join our team of highly skilled engineers in East Hartford CT. Our focus is on managing and resolving technical issues for the PW2000 and PW4000 hot section hardware with occasional cold section support to ensure engine safety maintain world-class operational metrics (Delays and Cancellation rate In-Flight-Shut-Down rate Unscheduled Engine Removal rate etc.) contribute to acceptable shop Turn-Around-Time and reduce the maintenance burden to our customers.

The successful candidate will coordinate closely with various P&W engineering and program groups customers and engine overhaul facilities to support technical issues and monitor our fleets. This role is highly customer-facing with the expectation to participate in crafting technical communication to our customers via meetings and conference preparation.

What You Will Do

• Assist with guidance and recommendations regarding on-wing and off-wing operational troubleshooting and problem resolution service bulletin retrofit activities and engine manual interpretation.
• Collaborate with cross-functional teams on the field service plan to implement hardware changes introduced by the PCIR EC process to ensure customer satisfaction.
• Initiate technical data development of Engineering Authorization (EA) Service Bulletins (SB) Special Instructions (SI) and other documents for on wing and engine shop maintenance data for Aircraft Maintenance Manual (AMM) Engine Manual (EM) Clean Inspect and Repair (CIR) and Maintenance Planning Guide (MPG) in support of airline customers.
• Interface with the following organizations to ensure clear accurate and timely data development of engine inspection/maintenance data: Aftermarket and Sustainment Engineering (ASE) Repair Fleet Management Programs (FMP) Customer Service/Client Managers MRO/Engine Overhaul organizations Standard Practices CIPTs and Chief Engineers office Structures and Performance Analysis groups.
• Prepare technical reports and presentations to communicate field findings or updates

Qualifications You Must Have

• Bachelors degree in Engineering or a related field
• Minimum Cumulative GPA of 3.0

Qualifications We Prefer

• Bachelors degree in Mechanical Engineering
• Experience working independently and as part of a team
• Experience collaborating with a team to develop innovative ideas
• Experience communicating clear and effective messages to a broad audience
• Experience in Microsoft Office Suite (Word Excel PowerPoint)

What We Offer

• Relocation will be offered for those who qualify.
• Eligible for the Employee Scholar Program on Day 1.
• On the job training provided.

Learn More & Apply Now!

This position is classified as onsite. Please ensure this role type (defined below) is appropriate for your needs before applying to this role. Candidates will learn more about role type and current site status throughout the recruiting process.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees as they are essential to the development of our products.

As part of our commitment to maintaining a secure hiring process candidates may be asked to attendselect steps of the interview process in-person at one of our office locations regardless of whether the role is designated as on-site hybrid or remote.

The salary range for this role is 55000 USD - 107000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer including but not limited to the role function and associated responsibilities a candidates work experience location education/training and key skills.

Hired applicants may be eligible for benefits including but not limited to medical dental vision life insurance short-term disability long-term disability 401(k) match flexible spending accounts flexible work schedules employee assistance program Employee Scholar Program parental leave paid time off and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including but not limited to individual performance business unit performance and/or the companys performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.

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