Level 2 Production Support Engineer – GenAI Platform

Pune - India

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Level 2 Production Support Engineer GenAI Platform

Technical Skills

Strong experience with Kubernetes cluster operations and troubleshooting

Hands-on experience with observability tools (e.g. Prometheus Grafana ELK stack Jaeger or similar)

Experience with cloud-native platforms (vanilla K8s) and containerized deployments

Familiarity with incident management and escalation processes

Proficiency in analyzing logs and system metrics for diagnosis

Experience with JIRA or similar ticketing systems

Nice to have experience

Prior experience in Level 2 production support for AI/ML or GenAI platforms

Familiarity with vLLM KServe or similar model serving frameworks

Experience supporting no-code/low-code platforms or tools

Understanding of AI/GenAI concepts prompt engineering and agent frameworks

Knowledge of MCP (Model Context Protocol) servers

Experience with GitOps practices and CI/CD pipelines

Note: We understand that GenAI is a rapidly evolving field. Were looking for strong infrastructure and support engineers who are eager to learn and grow with emerging technologies. Domain expertise in GenAI can be developed on the job.

Job Title: Level 2 Production Support Engineer GenAI Platform Technical Skills Strong experience with Kubernetes cluster operations and troubleshooting Hands-on experience with observability tools (e.g. Prometheus Grafana ELK stack Jaeger or similar) Experience with cloud-native pl...