Salesforce Business Analyst

Noida - India

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Salesforce Business Analyst

Location: Noida (Onsite/Hybrid)
Shift: 3:00 PM to 12 PM
Duration: Full-time
Domain: Utilities experience (Preferred)

Job Description

We are looking for an experienced Salesforce Business Analyst to join our team in Noida supporting our client operations. The ideal candidate will have strong expertise in Salesforce (Sales Cloud Service Cloud) along with excellent communication requirement-gathering and functional solutioning skills. Experience in the Utilities domain will be a strong plus.

Key Responsibilities

Work closely with business stakeholders to gather analyze and document business requirements.
Translate business needs into detailed functional and technical specifications for Salesforce implementations.
Support configuration solution design and enhancements across Sales Cloud Service Cloud and custom Salesforce applications.
Conduct workshops discovery sessions and fit-gap analysis with cross-functional teams.
Create user stories process flows BRDs FRDs and acceptance criteria.
Coordinate with Salesforce developers admins QA and project managers to ensure successful delivery.
Support UAT planning test case creation issue tracking and validations.
Provide ongoing production support troubleshooting and enhancements.
Ensure compliance with Salesforce best practices and governance processes.
Work effectively with UK-based teams during UK shift hours.

Required Skills

4 8 years of experience as a Salesforce Business Analyst.
Strong functional expertise in Sales Cloud and Service Cloud.
Hands-on experience with requirement gathering process mapping and documenting user stories.
Ability to work with cross-functional teams (Admins Developers QA).
Excellent communication and stakeholder management skills.
Experience working in Agile/Scrum environments.
Ability to support production issues and change requests.

Preferred (Good to Have)

Utilities domain experience (billing metering customer service process flows outage management or field service).

Salesforce Business Analyst Location: Noida (Onsite/Hybrid) Shift: 3:00 PM to 12 PM Duration: Full-time Domain: Utilities experience (Preferred) Job Description We are looking for an experienced Salesforce Business Analyst to join our team in Noida supporting our client operations. The ideal candida...