Community Education Program Assistant (00059.44)

Performs a wide range of program assistance and administrative support including registration and receptionist services related to the delivery of Community Education and Workforce Development (CEWD) courses and programs.

MAJOR DUTIES & RESPONSIBILITIES

1. Responds to student and client inquiries; provides course information to prospective students including information on course changes or cancellations. Answers calls and emails and directs to appropriate department staff or takes messages.
2. Processes course registrations and records in using various internal software applications.
3. Liaises with the supervisor and other TRU Departments to assist with program planning and delivery.
4. In coordination with other team members supports programs and workshops by collaborating on deliverables ensuring materials are available and coordinating shared equipment.
5. Prepares and maintains course setup class lists course reconciliations and course completion requirements.
6. Secures sufficient facilities and ensures supplies and resources are available for course delivery and instructors within current TRU procedures.
7. Prepares a variety of documents including correspondence contracts evaluation summaries curriculum preparation and memos.
8. Maintains the department database of statistical course information instructors contract agencies and stakeholders.
9. Sets up and maintains filing systems (paper and electronic).
10. Assists with financial reporting including tracking expenses and providing financial updates on course deliveries. Also makes travel arrangements for instructors to travel to various communities.
11. Maintains the web page and social media accounts and assists with online and pprint advertising.

REPORTS TO
Community Coordinator

EDUCATION:

• Grade 12 plus a one-year Business certificate or equivalent

EXPERIENCE:

• Two years related experience including one years experience in program delivery and one years experience with Microsoft office and website software

SKILLS KNOWLEDGE OR ABILITIES RELATED TO THE JOB

• Ability to perform electronic word processing at 60 wpm and data entry
• Ability to deal courteously and tactfully with students staff and members of the general public
• Ability to communicate effectively both verbally and in writing
• Ability to operate related equipment
• Must be fluent in database desktop publishing spreadsheet and word processing software
• Proven ability to work independently as well as part of a team
• Ability to plan organize and prioritize tasks and meet deadlines while maintaining accuracy and attention to detail
• Class 5 drivers license

WORKING CONDITIONS

• Sitting at a desk and computer for a period of time
• Extensive contact with students staff and the general public
• General office conditions
• Travel required