About the Role:

Grade Level (for internal use):

About the role:

Location: Dallas TX metro area
Requirement: Mix of remote office and working on client site based on specific client and current business environment or regulations/recommendations.

The Role

As a Business Analytics & Support Specialist (Automotive) you will serve as a strategic liaison between clients and S&P Global supporting special projects ad hoc requests and proactive analysis using a range of S&P Global solutions. You will leverage data solutions to provide actionable insights support client training and enhance the customer experience. This is not a sales roleits about empowering clients to achieve their goals through data-driven decision making. You will act as a primary point of contact guiding clients to maximize the value of our automotive data solutions and supporting them in areas such as industry trends and market behavior.

If you have experience in the automotive industry and a passion for business analytics and client support this is an excellent opportunity to drive real impact for our clients.

Automotive industry experience is required; familiarity with OEMs is a plus.

This position offers a flexible work environment blending remote and client site work based on client needs and current business conditions.

The Team

The Client Advisor team at S&P Global Mobility is the main point of contact for OEM partners seeking data-driven solutions to meet their strategic business objectives. We deliver differentiated value and strategic insights using data assets such as vehicle registration sales vehicles in operation (VIO) and loyalty metrics to identify market trends and answer business-critical questions.

Responsibilities and Impact

• Serve as the primary client contact for S&P Global automotive data solutions guiding clients in using our tools and data effectively for their business needs.

• Deliver high-quality customer support troubleshooting client issues and providing expert guidance on data access interpretation and application.

• Train clientsboth in group and one-on-one settingson the use of S&P Global data tools and solutions ensuring they are comfortable confident and successful in using our products.

• Act as a subject matter expert on S&P Globals automotive data and software tools able to answer client questions and provide tailored recommendations.

• Conduct automotive data analysis reporting and ad hoc investigations to support specific client objectives and provide proactive business insights.

• Perform quality control (QC) checks on client data outputs ensuring accuracy completeness and alignment with client specifications.

• Collaborate with internal teams (account product and support) to address client feedback resolve issues and communicate client needs for future product enhancements.

• Proactively monitor client usage and engagement offering support and additional training as needed to drive client success and satisfaction.

• Maintain thorough knowledge of S&P Global products and applications relevant to assigned clients.

• Communicate the Voice of Customer to internal teams ensuring client retention and continuous improvement of our solutions.

• Document best practices and client success stories to support knowledge sharing across teams.

Compensation/Benefits Information

S&P Global states that the anticipated base salary range for this position is $75000-$95000. Final base salary for this role will be based on the individuals geographic location as well as experience level skill set training licenses and addition to base compensation this role is eligible for an annual incentive role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees visit Our Benefits

What were looking for:
Basic requirements

• Bachelors degree in Business Analytics Business Administration Math Economics or Marketing.

• 36 years of automotive industry analytics experience in marketing sales analytics or consulting.

• Excellent written verbal and presentation skills with the ability to communicate effectively with diverse audiences.

• Strong customer service mindset striving to exceed client expectations at every interaction.

• Proficiency in Microsoft Office (Word Excel PowerPoint).

• Ability to analyze data develop actionable insights and craft compelling data stories.

• Creative skills to design visually impactful and informative data presentations.

About S&P Global Mobility

S&P Global has recently announced the intent to separate our Mobility Segment into a standalone public company.

About S&P Global Mobility

At S&P Global Mobility we provide invaluable insights derived from unmatched automotive data enabling our customers to anticipate change and make decisions with conviction. Our expertise helps them to optimize their businesses reach the right consumers and shape the future of mobility. We open the door to automotive innovation revealing the buying patterns of today and helping customers plan for the emerging technologies of tomorrow.

For more information visit In It For You

Our Mission:

Advancing Essential Intelligence.

Our People:

Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity Discovery Partnership

Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.

• Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country visit: Hiring and Opportunity at S&P Global:

At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a domain or any other regionally based domains it is a scam and should be reported to. S&P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activityhere.

Required Experience:

IC