Manager, Business Controls (Bilingual)

Requisition ID: 242059

Join a purpose driven winning team committed to results in an inclusive and high-performing culture.

Purpose:

Contributes to the overall success of Business Controls and the Canadian Network ensuring specific individual goals plans initiatives are executed / delivered in support of the teams business strategies and objectives.

As a member of the Business Controls team the incumbent is responsible for providing independent andreliable next day review oversight to support Global Operations and Domestic Branch partners whileensuring all activities are followed in compliance with Bank governing regulations internal Policies andoperational procedures.

The Business Controls Specialist is also responsible for fostering the Global Operations culture byparticipating in and leading activities that will enhance the branding of the business line employeeengagement cultural diversity and community involvement.

Accountabilities:

Responsible for completing a Next Day review on Account Monitoring Retail Lending Day-to-DayInvestment Platform Account Activity Report (IPAAR) General Ledger Management Exceptions and Small
Business cases via the Business Controls Automated Tool (BCAT).

Provides daily regulatory oversight and reporting to Branch Management Teams ensuring adherence to theeffectiveness of Operational Risk Know Your Customer Regulatory Compliance Risk Anti Money
Laundering/Anti-Terrorist funding risk and Conduct risk for Day-to-Day Investments Retail LendingCompliance and Small Business and documenting any deficiencies for escalation to Branch Management
and Manager Business Controls.

Review investigate research and analyze customer transactions and escalate to Branch Managementwith appropriate recommendations in respect to Regulatory requirements (AML KYC etc.) and Risk
Management based on the Banks risk appetite and risk culture.

Responsible for actioning and decision making on Business Controls Automated Tool (BCAT) cases thatmay have direct customer impact as well as mitigate risk for the Bank.

Review investigate and analyze customer transactions and report Branch Management with appropriateBusiness Controls Automated Tool dispositions recommendations in respect to Regulatory requirements (AML KYC etc.) and risk management based on Risk Appetite.

Ensuring strict adherence to the Banks security procedures including assigned authorities and lending limits for sales staff.

Accurately identifying Retail Lending Compliance deficiencies to ensure defect trending statistics are
accurate.

Operations:

Acting as Subject Matter Expert within Business Controls for Retail Lending Small Business and Day-toDay Operations
Having expert knowledge of all policies procedures and regulatory changes relating to Retail LendingSmall Business and Day-to-Day Operations
Supporting the Branch Management team to ensure activities completed align to compliance requirementsbased on established policies procedures and regulatory requirements
Identifying potential processing efficiencies automation opportunities or system enhancements
Foster results by identifying potential investment referrals to Branch and by identifying potential frauds
Follow-up of previously defected cases to ensure 100% defect resolution
Adhering to KPI measurements
Adhering to 24-to-48-hour Operational Performance Commitment timelines
Ensuring Quality Control benchmark is met
Ongoing collaboration within Global Operations to provide optimum Branch support
Understanding how the Banks Risk Appetite and Risk Culture should be considered in Day-to-Dayactivities and decisions
Actively pursues effective and efficient operations of their respective areas while ensuring the adequacyadherence to and effectiveness of Day-to-Day Business Controls to meet obligations with respect toOperational Risk Regulatory Compliance Risk AML/ATF Risk and Conduct Risk including but not limitedto responsibilities under the Operational Risk Management Framework Regulatory Compliance RiskManagement Framework AML/ATF Global Handbook and the Code of Conduct
Champions a high-performance environment and implements a people strategy that attracts retainsdevelops and motivates their team by fostering an inclusive work environment communicatingvisions/values/business strategy and managing succession and development planning for the team

Provide back-up coverage to other specialized teams as required

Dimensions:

Works independently within approved authorities and Bank development of skills and bank initiatives may result in increased authorities or other assignedduties over time.

Education / Experience / Other Information:

Thorough knowledge of daily and periodic branch routines procedures and policies as well as thorough knowledge of branch controls and branch applications is required
Expert knowledge of applicable Bank systems (IntraLink Sales Builder WorkHub Forms FreeTeller Business Controls Automated Tool (BCAT)
Thorough knowledge of policy and procedure associated with set-up and administration offinancial products and services
Thorough knowledge of non-regulatory retail and small business compliance retail lendingcompliance branch reports and business account opening
Thorough knowledge of regulatory compliance related to Privacy Anti-Money Laundering(AML) Anti-Terrorist Financing (ATF) Know Your Customer (KYC) Canadian DepositInsurance Corporation (CDIC) Financial Consumer Agency of Canada (FCAC) and ForeignAccount Tax Compliance Act (FACTA)
Thorough knowledge of credit/risk adjudication policies and processes and retail lending policiesand processes to enable effective retail and small business compliance review
Working knowledge of Canadian Code of Practice for Consumer Debit Card Services (Debit CardCode of Conduct)
Working knowledge of financial products and services
Strong PC skills are essential

In addition to French the successful candidate must also have sufficient knowledge of English as the work involves interacting and collaborating regularly with groups and individuals based in Toronto as well as constantly interacting with other people including clients who speak English locally and elsewhere.

Working Conditions:

Work in a standard office-based environment; non-standard hours are a common occurrence including Saturdays
with the risk of exposure to hold-ups extortion etc. Heavy volume demands are unpredictable.

Location(s): Canada : Quebec : Montreal

Scotiabank is a leading bank in the Americas. Guided by our purpose: for every future we help our customers their families and their communities achieve success through a broad range of advice products and services including personal and commercial banking wealth management and private banking corporate and investment banking and capital markets.

At Scotiabank we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including but not limited to an accessible interview site alternate format documents ASL Interpreter or Assistive Technology) during the recruitment and selection process please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however only those candidates who are selected for an interview will be contacted.