Human Resources Specialist Leave

Welcome to the City of Charlotte

Charlotte is Americas Queen City opening her arms to a diverse and inclusive community of residents businesses and visitors alike. Here you will find a safe family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety health and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork openness accountability productivity and employee development

• Providing all customers with courteous responsive accessible and seamless quality services

• Taking initiative to identify analyze and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

Major Duties and Responsibilities:

• Serve as a liaison between employees supervisors and leadership on various leave matters
• Subject matter expert for leaves of absence workers compensation claims and military leaves. Facilitates and coordinates all aspects of return to work for associated leaves.
• Interprets and coordinates leave programs and policies in accordance with the applicable federal and state employment laws (FMLA ADA USERRA Pregnancy Discrimination Act Short Term Disability etc.) and workers compensation laws.
• Acts as the primary point of contact for each injured employee for the duration of their workers compensation claim.
• Acts as a liaison between injured employee and workers compensation adjuster and follows up with injured employee as needed to ensure claim is progressing properly as needed.
• Works closely with FMLA coordinator to ensure that all relevant completed medical documentation is submitted for timely review. Maintains employee leave information in databases and performs other tasks to ensure accuracy of files related to employee leaves of absence.
• Produces and manages reporting metrics and analytics for all leave cases and workers compensation cases; and presents reports as requested.
• Facilitate periodic reviews and revisions to CMPD leave policies/procedures to ensure compliance with federal state and local laws and regulations related to all Leaves of Absences and Workers Compensation claims.
• Prepare analyze and manage reports metrics and analysis for all FMLA/LOA cases on a monthly/quarterly basis and subsequently communicate trends to the Administrative Officer IV.
• Collaborates and coordinates with internal and external stakeholders to ensure effective communication and accurate processing of WC claims.
• Assist with timely coordination of appropriate medical treatment in collaboration with carrier claim handlers and medical case managers as needed.
• Perform other duties as assigned.

Minimum Qualifications:

• High School Graduate or Equivalent with one (1) year of related experience
• OR Associates Degree

Knowledge Skills and Abilities:

• Understanding of HR policies employment law and best practices related to employee leave administration.
• Demonstrated experience managing end-to-end leave cases including eligibility determinations documentation review compliance tracking and employee/manager communication.
• Ability to handle complex ADA interactive processes coordinate medical leave accommodations and address employee concerns or leave-related grievances with professionalism and accuracy
• Excellent analytical problem-solving and data interpretation skills
• Strong interpersonal and communication skills; ability to manage sensitive issues with tact and professionalism
• Comfortable working independently and collaboratively in a fast-paced high-volume environment
• High attention to detail confidentiality and a commitment to service excellence

ADA and Other Requirements:

• Positions in this class typically require grasping talking hearing seeing and repetitive motions.

Physical Requirements:

• Essential and marginal functions may require maintaining physical condition necessary for sitting standing climbing or walking for extended periods of time
• Light to moderate lifting and carrying; some crouching stooping squatting crawling reaching pushing and pulling when performing tasks
• Ability to see hear and communicate information effectively

Sensory Requirements:

• Concentrated and attentive use of one or more senses (visual audio and other sensory modalities) for proofreading data entry tabulating data.
• Ability to operate in an environment with frequent interruptions from people and or noises which in return could result in some level of stress fatigue or strain.
• Comprehend written information in work-related documents.
• Ability to hear understand and distinguish speech.

Working Conditions:

• Work is performed in an indoor office environment with moderate exposure to atmospheric conditions moderate exposure to environmental conditions and frequent exposure to computer screens files and phone.

CONDITIONS OF EMPLOYMENT

The Citys Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes but is not limited to: reference checks social security verification education verification criminal conviction record check and if applicable a credit history check sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidates written authorization before obtaining a criminal background report motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process candidates may be asked to take a skills test and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race religion color sex national origin marital status age disability sexual orientation political affiliation or on the basis of actual or perceived gender as expressed through dress appearance or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where self-service application kiosks are available. They are located in our office at 700 East 4th Street Suite 200 Charlotte NC 28202. We are open Monday through Friday from 9:30 a.m. to 3:30 p.m. (EST) excluding official City holidays.

For questions about your application or the hiring process please email .

The City of Charlotte is committed to making our services and programs accessible to all. Upon request auxiliary aids written materials in alternate formats language access and other reasonable accommodations or modifications will be provided. To make a request please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Clickhereto learn more about the City of Charlottes benefits.

The City of Charlotte is a drug and alcohol-free workplace.