Customer Service and Parts Support Representative
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Job Location:
Grand Prairie, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Pellerin Laundry Machinery Sales Co. Inc.
Position Details:
Pellerin is a commercial laundry equipment sales and service company and we are looking for a new Customer Service and Parts Support Representative for our Grand Prairie Texas office. We sell and service commercial laundry equipment to the hospitality and healthcare markets.
Basic Duties Include:
- Answer incoming phone calls from customers requesting parts orservice.
- Process customers parts orders and quotes in the computer using NetSuite.
- Serve as the primary contact for customer service concerns or requests of incoming parts to include creating service calls collecting payments from customers performing supplementary parts orders and creating new parts in NetSuite.
- Ability to solve customer service needs in a timely fashion.
Extended Duties:
- Calling and scheduling preventative maintenance services for customers.
- Dispatching technicians to service calls as needed.
- Package small parts and make UPS shippingtags as needed.
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8.5 hour shift
- Monday to Friday
Experience:
- Customer Service or Service Writer Background: 1 years (Required)
- Strong attention to detail (Preferred)
- Experience with ERP (Enterprise Resource Planning) Systems (NetSuite Preferred)
- Parts manuals and high volume service environment (Preferred not required)
Language:English (Required)
WorkLocation: One location
Work Remotely: No
Work Location: In person
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
We are looking for a Field Service Installer/Technician 1 who installs, sets, and starts up commercial laundry equipment and provides service work help in the S...
