Guest Relations Agent
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Job Summary
Main Duties:
- Be present on time for the shift ensure being on the standard presentable image of the hotel ( Hair style uniform & grooming )
- Guest Relation agent has a list of VIP arrival she is present in the hotel entrance to welcome all the guest entering the hotel and escort them as per their VIP level.
- Check the lobby area in regards to cleanliness light ashtray brochures take on spot necessary action.
- Follow up on the last day operation: VIP guest didnt show up any case to follow up. Take the necessary actions on any pending actions.
- Make sure that the VIP arrivals for the day are prepared: room assignment as per guest request transportation & amenities.
- Inspect the VIP rooms in regards to cleanliness maintenance & amenities; ensure that the standard is respected.
- Check the birthday & honey mooner expected for the day and sent the birthday cake with personalized card of the GM.
- Guest contact: be available in the lobby at the guests distribute guest comments up-sell A-Club card member ship and get feedback from the guests.
- Follow up on the long staying guest requests: give them a courtesy call & send them amenities as per their request.
- Prepare the TOP VIPs C-Out:
- Make sure that the bills are revised.
- Contact the guest for departure arrangements: transportation packing late C-Out.
- To be present in the lobby to escort VIP guest to the exit of the hotel upon check-out.
- Lobby from day time tonight time: Lighting the lobby candles and switch on the light according to the standard.
Qualifications :
- Passion for guest service.
- Excellent written and verbal communication interpersonal and leadership skills.
- Highly organized results-oriented with the ability to be flexible and work well under pressure.
- Previous experience as a Butler is a must
- Fluency in English and at least one additional language
- Must have the ability to handle a multitude of tasks and Guest requests.
- Knowledge of Micros-Fidelio Property Management System an asset.
- Ability to work independently and prioritize responsibilities.
- Experience with a Hotel loyalty program an asset.
- Computer proficiency in a Windows environment (Word Excel PowerPoint).
Additional Information :
Your team and working environment:
In 1-2 sentences introduce the team property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Cashiering
- Food Safety Experience
- Guest Relations Experience
- Animal Handling
- Front Desk
- Guest Services
- Phone Etiquette
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
