Warranty Analyst
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Job Location:
Knoxville, TN - USA
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Knowledge and Skill Requirements
- Strong understanding of warranty processes and guidelines.
- Ability to analyze reports and identify machines approaching hardship status.
- Proficiency in reviewing work orders for compliance with warranty timeframes.
- Excellent organizational and documentation skills.
Preferred Qualification(s)
- Technical knowledge of Caterpillar and non-Caterpillar machinery.
- Familiarity with warranty management systems and reporting tools.
Education Requirements
- High school diploma or equivalent required.
- Associate degree or technical certification in business administration or related field preferred.
Essential Job Functions
- Prepare and submit warranty claims reports and discounts accurately.
- Enroll all EPP coverage for Caterpillar and non-Caterpillar machines.
- Review and monitor claim statuses notifying supervisors of grievances or recovery issues.
- Run regular reports to identify machines in hardship status and advise supervisors.
- Inspect work orders to ensure compliance with warranty guidelines and coverage periods.
Leadership Responsibilities
- No direct supervisory responsibilities.
- Expected to work independently and demonstrate ownership of tasks.
Preferred Experience and Skills
- Previous experience in warranty administration or service operations.
- Strong analytical and problem-solving skills.
- Proficiency in Microsoft Office Suite and related software.
- Excellent written and verbal communication skills.
Physical and Mental Requirements
- Ability to sit for extended periods while working on a computer.
- Strong attention to detail and mental focus for reviewing claims and reports.
- Occasional lifting of files or documents (up to 20 lbs).
Work Environment
- Office setting with frequent interaction with service and parts departments.
- Standard business hours with occasional overtime during peak periods.
Stowers Machinery is fortunate to have served East Tennessee since Tennessee is a great place to live work and raise a family. Stowers is fortunate to represent Caterpillar the worlds leading manufacturer of equipment; a company always striving to meet the demands of changing markets. Stowers is fortunate to have loyal customers who have joined in a partnership that is mutually Stowers is fortunate to have dedicated employees who love this business and are willing to work tirelessly to meet or exceed the customers expectations.
Required Experience:
IC
Key Skills
- Fiscal Management
- Flooring Installation
- Customer Service
- Algebra
- Computer Skills
- Construction Experience
- Dealership Experience
- Conflict Management
- Computer Literacy
- Customer relationship management
- Geometry
- QA/QC
About Company
Stowers Cat provides new, used, & rental equipment to Eastern Tennessee. Learn more about how we can help you get the job done with quality Cat equipment!
