Team Lead I

Pomona, CA - USA

Monthly Salary: $ 60 - 72

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Department:

Client Services

Job Summary

Notice to Prospective Employees of PCV Murcor Inc who are California Residents

PCV Murcor Increspects the privacy of our employees and prospective can read about our information collection practices including the categories of information we collect from you and how we use that information in our privacy policy located at you have any questions please contact the CCPA Team at or .

Team Lead

Salary Range: $60K to $72K

Out of State: AZ CA CO MI MO NV NY OH SD UT WA (ONLY)

Position Overview

This is an entry level supervisory role for an energetic and motivated self-starter who is passionate about team-building talent management and cultivating an outstanding client experience. The Team Lead I will supervise a team in either the Client Services or Vendor Relations department to ensure all policies and procedures are adhered to and we are providing superior service to our clients.

Essential Job Duties and Responsibilities

Responsible for hiring qualified candidates; coaching training and developing the staff; and disciplining team members including but not limited to terminations
Effectively manage and continuously provide training and feedback to employees
Daily management of Client Services or Vendor Relations team
Identify and resolve operational problems
Resolve client escalations
Identify opportunities to improve efficiency and team performance
Resolve internal escalated issues
Develop strong cross functional working relationships to improve overall workflow
Partner with other team leads/managers to resolve problems and improve overall performance of the Client Services or Vendor Relations team
Proactively resolve potential problems with vendors clients and employees
Lead by example
Ensure adequate team coverage
Backup of Reporting Manager
Subject Matter Expert of Client Services or Vendor Relations team

Qualifications and Skills

	Required	Preferred
Qualification	High School Diploma or equivalent	Associates Degree or higher
Experience	1 - 5 years of supervisory or related experience 3 - 5 years customer service experience Experience in fast paced environment Call center environment
Prior Knowledge	Customer Service principles	Real Estate related industry Appraisal Management Company

Detailed oriented with excellent analytical skills
Excellent verbal and written communication skills
Ability to motivate staff to accomplish goals
Ability to creatively solve complex problems
Ability to work across cross functional teams to effectively resolve operational/personnel problems
Microsoft Office Suite intermediate level and above

EOE /Disability/Vet

Notice to Prospective Employees of PCV Murcor Inc who are California ResidentsPCV Murcor Increspects the privacy of our employees and prospective can read about our information collection practices including the categories of information we collect from you and how we use that information in our pr...