Posting End Date:

Work Place Flexibility: Hybrid

Legal Entity:Entergy Services LLC

***The preferred location for this role is New Orleans LA. Other locations within Entergys service territory may be considered***

JOB SUMMARY/PURPOSE

As a member of an agile development team the Business Analyst will define plan track and report on the progress of platform enhancements Entergys ServiceNow platform. The BA is reliable capable of writing user stories planning sprints and releases and can lead all agile ceremonies. The track and communicate progress and escalate to leadership as necessary. They use their familiarity with IT systems and the utilities business to lead conversations and gather requirements for their scrum team. They may also draw on user experience or quality assurance experience to build durable systems that delight their customers.

JOB DUTIES/RESPONSIBILITIES

• Has ownership and oversight of their user story backlog for which they define refine plan and prioritize with the help of the multi-disciplinary scrum team.
• Supports creating the overall roadmap and shapes demand for enterprise platform consumption by directly interfacing with end-users stakeholders and process owners and helping to document desired business outcomes identifying solutions and verifying that project deadlines and objectives are met.
• Lead all scrum ceremonies to achieve the desired outcome; use Agile/Scrum practices to facilitate the growth of a highly effective team.
• Maximizes value by identifying additional business outcomes the platform allows.
• Work as a part of a team of ServiceNow engineers developers QAs and architects to deliver platform enhancements.
• Support Organizational Change Management and Continual Service Improvement initiatives

MINIMUM REQUIREMENTS
Minimum education and experience required of the position.
Bachelors degree in computer science or business related field and 3 years of relevant experience is required or in lieu of a degree 6 years of relevant experience is required.

Minimum knowledge skills and abilities required of the position

• Solid analytic and problem-solving skills with excellent written and verbal communication skills.
• Agile Scrum Master experience working with development teams.
• Ability to interface with team members at all levels including business operations technology and management. Especially with regards to coaching influencing and gap analysis.
• Product backlog understanding definition and management.

Desired knowledge skills and abilities

• 3 Years working as a scrum master business analyst or similar for an enterprise platform.
• Understanding of design thinking techniques including Personas Journey Maps and Business Model Canvas
• Hands-on experience in the software product development and tracking process and their related governance

Any certificates licenses etc. required of the position

• Any ServiceNow Certified Scrum Master or ITIL certifications are a plus.

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Primary Location: Louisiana-New OrleansLouisiana : New Orleans
Texas : Houston
Job Function: Information Technology
FLSA Status: Professional
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT
Number of Openings: 1
Req ID: 121730
Travel Percentage:Up to 25%

An Equal Opportunity Employer Minority/Female/Disability/Vets. Please click here to view the EEI page or see statements below.

EEO Statement:The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex gender sexual orientation gender identity or expression national origin age disability genetic information marital status amnesty or status as a protected veteran in accordance with applicable federal state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including but not limited to recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race color religion sex gender sexual orientation gender identity or expression national origin age genetic information disability or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility:Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant employee or third party on his or her you are an individual with a disability and you are in need of an accommodation for the recruiting process please clickhereand provide your name contact number the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities:As a provider of essential services Entergy expects its employees to be available to work additional hours to work in alternate locations and/or to perform additional duties in connection with storms outages emergencies or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Entergy Pay Transparency Policy Statement:The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the Companys legal duty to furnish information. 41 CFR 60-1.35(c).Equal OpportunityandPay Transparency.

Pay Transparency Notice:

Pay Transparency Nondiscrimination Provision ()

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services Entergy expects its employees to be available to work additional hours to work in alternate locations and/or to perform additional duties in connection with storms outages emergencies or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this is requiredfor US citizenship or current Green Card holder as we operate in a FedRAMP environment and it requires US citizenship for anyone having elevated privileges in the ServiceNow Platform.