CIC LAM365, Exchange Online, Teams, SharepointL3
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Position Description:
Provide advanced technical support and troubleshooting for Microsoft 365 services including Exchange Online Microsoft Teams and SharePoint Online. Act as an escalation point for Level 1 and Level 2 teams ensuring resolution of complex issues and maintaining service reliability.
Key Responsibilities
. Incident Management: Handle escalated tickets related to M365 services. Perform root cause analysis and implement permanent fixes.
. Exchange Online: Troubleshoot mail flow issues mailbox migrations and hybrid configurations. Manage transport rules connectors and security policies.
. Microsoft Teams: Resolve issues related to Teams meetings voice/video calling and integration with other M365 apps. Troubleshoot Teams policies compliance settings and federation.
. SharePoint Online: Address site collection issues permissions and document library problems. Support workflows Power Automate integrations and customizations.
. Administration & Configuration: Use PowerShell for advanced administration tasks. Manage compliance security and governance settings across M365.
. Collaboration: Work closely with Microsoft support for critical escalations. Provide guidance and knowledge transfer to Level 1 and Level 2 teams.
. Documentation: Maintain detailed troubleshooting guides and knowledge base articles.
Required Skills
. Strong expertise in Microsoft 365 administration.
. Advanced troubleshooting skills in Exchange Online Teams and SharePoint Online.
. Proficiency in PowerShell scripting for automation and bulk operations.
. Knowledge of Azure Active Directory conditional access and identity management.
. Familiarity with security and compliance features in M365.
. Excellent problem-solving and communication skills.
Experience
. 5 years in IT support with at least 2 years in Level 3 or advanced M365 support.
. Hands-on experience with hybrid environments and migrations.
Skills:
- Exchange Server
What you can expect from us:
Together as owners lets turn meaningful insights into action.
Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our teamone of the largest IT and business consulting services firms in the world.
Key Skills
- Business
- Marketing
- User Interface
- Web Content
- A/B
- Communication
- CRM
- Paid Search
- HTML
- Project Management
- Content Marketing
- Email Campaigns
- ROI
- Digital strategy
- Analytics
About Company
The COMPANY is one of the few end-to-end consulting firms with the scale, reach, capabilities and commitment to meet clients’ enterprise digital transformation needs. Our 77,500 consultants and professionals work side-by-side with clients in 10 industries across more than 400 location ... View more
