Payment Operations Analyst
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Job Location:
Prague - Czech Republic
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
At Mews payments never sleep and neither does our commitment to reliability. As a Payments Operations Analyst youll be at the heart of how money moves through our platform: ensuring guests are charged correctly properties are paid on time and every transaction flows as it should.
Youll turn playbooks and processes into smooth execution. From monitoring payouts and authorization rates to resolving incidents with PSPs and internal teams youll keep the operational engine running and visible. Your insights will help shape how Mews scales payments globally while freeing up the PayOps Lead to focus on strategy and growth.
This isnt just about following checklists. Its about owning them spotting patterns preventing issues before they escalate and creating stability that enables trust. Youll collaborate daily with product managers support R&D and payment providers to make sure every euro finds its way home.
Your mission should you choose to accept it:
- Monitor payout timeliness authorization success rates SLA breaches dispute prevention readiness and fee accuracy.
- Log and manage incidents in Jira Service Portal ensuring proper ownership SLA tracking and resolution.
- Perform root cause analysis (RCA) of recurring issues and escalate where needed feeding insights to the PayOps Manager.
- Support operational readiness checklists for PSP/Vendor onboarding new market entries and feature launches. Coordinate with Customer Support Product FinTech RnD FinCrime and PSP/Vendors to resolve escalations.
- Prepare weekly KPI reports and monthly PSP/vendor performance summaries. Maintain the runbook library for recurring issues and standard operating tasks.
- Flag recurring incidents into the Operational Risk Register for governance review.
- Track PSP/Vendor SLA adherence and provide metrics to PayOps Manager. Draft first-line merchant communications for outages or incidents (to be approved by PayOps Manager). Validate data quality during incident handling (distinguishing PSP/Vendor/System issues from API/reporting lags).
Youll be a great fit if you bring the below with you:
- 24 years experience in Payments Operations or FinTech.
- Knowledge of card acquiring PSPs and payout processes.
- Strong problem solving and analytical mindset.
- Comfort with Jira Slack Confluence PB dashboards.
- Excellent communicator able to liaise across teams and with external partners.
Required Experience:
IC
Key Skills
- Fashion Retail
- Academics
- CFA
- Audio Visual
- Concrete Pump
- Event Marketing
About Company
Cloud-native, Mews PMS is an innovative hospitality management system that enables automation to boost revenue and empowers remarkable guest experiences.
