Energy Advisor Customer Care Agent
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Job Location:
Baltimore, MD - USA
Monthly Salary:
Not Disclosed
Posted on:
6 days ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Energy Efficiency Customer Care Agent
Job Description:
Our client a leader in utility energy efficiency programs is seeking a motivated and detail-oriented Customer Care Agent to join their team. This is an exciting opportunity to support commercial and residential energy programs while providing excellent service to program participants.
Key Responsibilities:
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Process energy incentive applications reviewing for eligibility.
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Provide inbound and outbound support to applicants and program participants via phone and online chat
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Perform back-office processing in support of utility clients and their customers
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Achieve daily weekly and monthly performance metrics and quality standards
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Maintain confidentiality of client and customer information
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Perform data-intensive tasks accurately while meeting deadlines
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Adapt quickly to process changes and contribute to team problem-solving efforts
Qualifications & Skills Required:
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Proficiency in MS Office applications (Word Excel PowerPoint Outlook)
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Strong data entry skills and attention to detail; ability to type 4550 WPM
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Excellent analytical writing and communication skills
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Ability to collaborate effectively with internal staff clients and vendors
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Strong problem-solving skills and the ability to analyze situations and recommend solutions
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Flexible and adaptable able to handle multiple priorities in a fast-paced environment
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Positive attitude high energy and enthusiasm for helping program participants
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Ability to work independently and in a team environment
High school diploma or GED
Excel and database navigation skills are required
Preferred Experience:
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Experience in application processing customer service and a fast-paced environment
AdNet is built on the foundation of unconditional Acceptance and Belonging in our practices processes and relationships.
Required Experience:
Unclear Seniority
Key Skills
- Abinitio
- Business Analysis
- Logistics & Procurement
- Client Services
- Business Analytics
About Company
About Us:AdNet/AccountNet, Inc. is an 8(a), WOSB, and WBE-owned management consulting firm founded in 1990. We blend the best in people with the ongoing demands of the workplace by providing high-quality staffing and executive search services. Job Title: U.S. Payroll Associate Job Typ ... View more
