Director, Operations
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Job Location:
Monthly Salary:
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
WHERE innovation MEETS LEADERSHIP.
The Opportunity
As Director Operations youll be responsible for the effectiveness of operations across the Bank directly overseeing Mortgage Operations and Deposit Operations and supporting all matters of Operations. Your mandate: optimize delivery scale the business and drive operational excellence in support of Bank strategies. Youll champion process engineering (LEAN Six Sigma TQM) capacity planning and the use of technology (RPA Machine Learning AI) to maximize efficiency. Youll foster a culture of analytics champion the value of data and lead disciplined project implementation.
The Team Youve Been Looking For
Bridgewater Bank is more than a financial institution; were a team of passionate people who care deeply about helping others succeed. Unlike traditional banks we have no branches. This means less time managing logistics and more time focused on providing straightforward honest service and smart financial solutions that support our clients in reaching lifes biggest milestones.
As a wholly owned subsidiary of AMA we share a proud legacy of service and a commitment to doing the right thing for our customers our communities and each other. At Bridgewater Bank youll be part of a nimble forward-thinking organization where your ideas matter your contributions are valued and your growth is encouraged. Were driven to make a positive impact and our close-knit culture values flexibility innovation and genuine connection. As part of the Bridgewater team youll enjoy:
- Competitive salary and flexible benefits
- Employer-paid retirement savings program
- Employee-exclusive discounts on travel insurance memberships and more
- Free travel medical insurance for you and your immediate family
- Ongoing professional development
- Flexible work models that make sense for your lifestyle
Who You Are
- Youre a born problem-solver with a knack for analyzing issues and finding the perfect solution.
- Youre a supportive coach who enjoys collaboration. Bringing out the best in others brings out the best in you.
- You believe in accountability and always lead by example. Deadlines are never missed.
- Youre an expert juggler whose talent for multitasking keeps strategic priorities moving forward.
- Youre a champion of customer experience. Seriously the Olympics just need to create a category for it!
How Youll Make an Impact
- Lead Operations teams to deliver high-quality timely products and services aligned with our goals.
- Set clear performance expectations coach and mentor employees and drive accountability.
- Recruit orient and train new team members ensuring understanding of Total Rewards and growth opportunities.
- Facilitate regular team meetings to foster collaboration and open communication.
- Provide effective feedback recognition and career development planning.
- Ensure operational capability to achieve strategic goals and move priorities from concept to implementation with urgency.
- Drive continuous improvement develop high service quality standards and facilitate balanced solutions with business leaders.
- Safeguard the reputation and credibility of the organization in all operational activities.
- Manage budgets and collaborate as a subject matter expert for Operations within the Senior Leadership Team.
- Identify market trends and recommend changes to processes and systems.
What You Bring to the Table
- Post-secondary degree in Business Commerce or equivalent experience.
- Minimum 10 years experience in management/leadership roles.
- Expertise in operations management team building process analysis and project management.
- Strong communication professionalism and performance management skills.
- Knowledge of Canadian financial regulatory environment underwriting processes and risk management.
- Proficiency with MS Office and ability to learn new systems.
- Ability to manage multiple tasks prioritize in a deadline-driven environment and deliver exceptional customer service.
Belonging Matters Here
Bridgewater Bank is committed to providing an inclusive respectful and accessible environment. If you require an accommodation at any time during our recruitment process please contact . Well work with you feel supported throughout your journey with us.
WORK MODEL:
In-Office-We thank all applicants for their interest; however only those selected for an interview will be contacted.
Required Experience:
Director
Key Skills
- Employee Relations
- Employee Evaluation
- Management Experience
- Profit & Loss
- Conflict Management
- Operations Management
- Project Management
- Budgeting
- Leadership Experience
- Supervising Experience
- Leadership management
- Financial Planning
