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Exemption Status:

Hiring Range:

Please note that the final offer may vary within this range based on a candidates experience skills qualifications and internal equity considerations.

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

Union:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health everyone is a caregiver regardless of their title or responsibilities. Exceptional patient care academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts and a place where we can help you build the career you deserve. We are more than 20000 employees working together as one health system in a relentless pursuit of healing for our patients community and each other. And everyone in their own unique way plays an important part every day.

I. Major Responsibilities:

1. Under the supervision of the lead coordinator conducts telephone screenings according to established program policies and procedures. Accepts telephone fax and email referrals from PCP offices other agencies etc.
2. Responsible for patient intake process including but not limited to registration functions insurance verifications co-payment process and scheduling.
3. Assists lead coordinator with development and maintenance of patient master schedules.
4. Gathers necessary medical record and medication information as appropriate and forwards to appropriate clinician.
5. Makes appropriate referrals to community agencies according to established guidelines.
6. Maintains case file documentation both in electronic and paper format documents and numbers each case in department electronic database.
7. Maintains project database run period reports from database as requested.
8. Maintains and updates database for intakes and scheduling.
9. Provides weekly or as needed statistical reports to program director.
10. Maintains and updates educational material brochures booklets and patient handouts.
11. Maintains and distributes psychiatrist on call calendar.
12. Mails packets of patient education material packets to families care givers etc.
13. Performs administrative functions for program including copying faxing mailing writing letters editing department printed material flyers and orders program supplies
14. Covers phones and general duties for the consultation project as required.
15. Organizes and schedules staff and educational meetings.
16. Assist in development and maintenance of programs policy and procedures including any materials that may be used.
17. Ensures highest level of customer service and satisfaction.

All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:

Required:
1. High school diploma or equivalent with additional specialized courses required.
Preferred:
1. Associates Degree in Psychology or Human Services desired.

Experience/Skills:

Required:
1. Minimum of three years of related work experience.
2. Knowledge of medical terminology health and wellness and healthcare office experience required.
3. Ability to work independently while prioritizing workload. Excellent verbal and written communication skills required. Strong attention to detail and ability to maintain confidentiality.
Preferred:
1. Demonstrated expertise utilizing various software applications including Microsoft Office applications word processing spreadsheet presentation graphics and database utilization preferred.
2. Medical system software IDX Allscripts and insurance verification software strongly preferred.

Unless certification licensure or registration is required an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.

Were striving to make respect a part of everything we do at UMass Memorial Health for our patients our community and each other. Our six Standards of Respect are: Acknowledge Listen Communicate Be Responsive Be a Team Player and Be Kind. If you share these Standards of Respect we hope you will join our team and help us make respect our standard for everyone every day.

As an equal opportunity and affirmative action employer UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation national origin age disability gender identity and expression protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability please contact us at We will make every effort to respond to your request for disability assistance as soon as possible.