Senior Manager Tax Indirect Tax Technology Platform Application Support East and Central
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Job Location:
Chicago, IL - USA
Monthly Salary:
$ 101700 - 294800
Posted on:
11 days ago
Vacancies:
1 Vacancy
Job Summary
Location: Dallas Chicago Atlanta Cleveland
At EY were all in to shape your future with confidence.
Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
Tax Indirect Tax Technology - Platform Application Support - Senior Manager
The Opportunity
We are seeking a highly skilled and hands-on Platform Application Support/Customer Success Senior Manager. This role is ideal for someone who thrives in high-pressure environments can quickly diagnose and resolve application-level issues and collaborates effectively across engineering and operations teams. You will play a pivotal role in ensuring platform stability and responsiveness by managing defect resolution and coordinating critical deployments.
Your key responsibilities
- Reproduce and resolve user-level defects in platform applications.
- Submit targeted hotfix pull requests (PRs) with appropriate test coverage.
- Coordinate with the Operations Lead Engineer to deploy releases and hotfixes.
- Debug application issues to identify root causes and prevent recurrence.
- Act as a technical escalation point during high-pressure incidents.
- Maintain close alignment with engineering teams to ensure support readiness and release quality.
- Deliver high-quality work within expected timeframes and on budget.
- Monitor progress manage risk and ensure key stakeholders are kept informed about progress and expected outcomes.
- Work with various stakeholders to understand the business challenges and provide workarounds in case of challenges.
Skills and Attributes
To qualify for this role you must have
- A bachelors degree in technology information systems or computer science and minimum of 7 years of related work experience; or a graduate degree and approximately 6 years of related work experience.
- Approved certification
- Strong hands-on technical skills equivalent to an Application Engineer.
- Proven experience in debugging and resolving complex application issues.
- Familiarity with release management and deployment coordination.
- Ability to write and validate hotfix PRs with test cases.
Ideally you will also have
- Strong interest in learning generative AI and using AI technologies is preferred
- Excellent prioritization organizational and stakeholder management skills.
- Ability to manage pressure and respond effectively in high-stakes situations.
- Strong communication skills including the ability to interact with executive stakeholders.
- Characteristics of a forward-thinker and self-motivator who adapts quickly to new challenges.
- Experience working in hybrid environments and collaborating across distributed teams.
- Experience managing personnel and participating in hiring processes.
- Willingness to travel occasionally as needed.
What we look for
- Were interested in people who are ready to become part of a highly engaged diverse and dynamic team to help us continue to make a real difference to our clients. If you have an interest in leveraging technology to improve business processes and the ambition to go above and beyond expectations this role is for you.
What we offer you
At EY well develop you with future-focused skills and equip you with world-class experiences. Well empower you in a flexible environment and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learnmore.
- We offer a comprehensive compensation and benefits package where youll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $101700 to $294800. The base salary range for New York City Metro Area Washington State and California (excluding Sacramento) is $122000 to $335100. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education experience knowledge skills and addition our Total Rewards package includes medical and dental coverage pension and 401(k) plans and a wide range of paid time off options.
- Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external client serving roles to work together in person 40-60% of the time over the course of an engagement project or year.
- Under our flexible vacation policy youll decide how much vacation time you need based on your own personal circumstances. Youll also be granted time off for designated EY Paid Holidays Winter/Summer breaks Personal/Family Care and other leaves of absence when needed to support your physical financial and emotional well-being.
Are you ready to shape your future with confidence Apply today.
EY accepts applications for this position on an on-going basis.
For those living in California please click here for additional information.
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
EY Building a better working world
EY is building a better working world by creating new value for clients people society and the planet while building trust in capital markets.
Enabled by data AI and advanced technology EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance consulting tax strategy and transactions. Fueled by sector insights a globally connected multi-disciplinary network and diverse ecosystem partners EY teams can provide services in more than 150 countries and territories.
EY provides equal employment opportunities to applicants and employees without regard to race color religion age sex sexual orientation gender identity/expression pregnancy genetic informationnational origin protected veteran status disability status or any other legally protected basis including arrest and conviction records in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process please call 1-800-EY-HELP3 select Option 2 for candidate related inquiries then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EYs Talent Shared Services Team (TSS) or email the TSS at .
Required Experience:
Senior Manager
Key Skills
- Tax Experience
- Accounting Software
- GAAP
- QuickBooks
- Accounting
- Sage
- Account Reconciliation
- Analysis Skills
- Research Experience
- SOX
- Microsoft Excel
- Financial Analysis
About Company
Bij EY Studio+ creëren we transformatieve ervaringen die mensen in beweging brengen en markten vormgeven. We combineren design, technologie en commercieel inzicht, aangevuld met EY.ai, een verenigend platform en aangedreven door ons volledige spectrum van diensten.
