Desktop Support Specialist II
Share
Job Location:
Chandler, TX - USA
Hourly Salary:
$ 30 - 35
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Title: Desktop Support Specialist IILocation: Chandler AZ - Onsite Employment
Type: 3-Month Contract (with potential for permanent position)
Our client is a long-standing leader in the renewable energy sector with over 30 years of innovation behind them. They are seeking a Desktop Support Specialist II who is experienced reliable and committed to delivering exceptional end-user support. This role is ideal for someone who enjoys solving technical problems owning escalations and supporting both hardware and software across a dynamic environment.
As a Desktop Support Specialist II you will provide advanced desktop hardware and application support to users onsite in Chandler as well as remote employees across multiple locations. Youll serve as an escalation point for Level I support and will handle more complex issues system configurations and hands-on troubleshooting. You will also assist in equipment setup workstation deployments and contribute to infrastructure-related projects.
What Youll Do
- Provide Tier II desktop support to onsite and remote users
- Serve as an escalation point for Level I support for complex incidents
- Troubleshoot and resolve issues related to desktops laptops peripherals printers and mobile devices
- Install configure and upgrade operating systems software and hardware
- Support MS Office applications VPN connectivity and business-critical applications
- Perform workstation imaging builds and deployments
- Assist with user onboarding account setup permissions and equipment assignments
- Manage and document tickets resolutions and technical procedures
- Coordinate repairs or replacements for hardware failures
- Support basic network troubleshooting (connectivity DNS/DHCP issues patching)
- Maintain an organized inventory of equipment and assist with IT asset management
- Participate in IT improvement initiatives desk moves and small-scale technical projects
- Perform other related duties as needed
Required Qualifications
- High school diploma (or equivalent)
- 35 years of hands-on experience in a Desktop Support IT Support or Helpdesk II role
- Strong understanding of Windows OS user profiles and workstation troubleshooting
- Experience with Office 365 administration and application support
- Experience with Active Directory (user accounts password resets group assignments)
- Experience with hardware support including laptops desktops monitors and peripherals
- Experience with imaging tools and workstation deployment processes
- Knowledge of basic networking concepts (TCP/IP DHCP DNS VLAN basics)
- Strong customer service skills with ability to communicate clearly and professionally
- Ability to manage multiple tasks and prioritize effectively
- Reliable self-motivated and detail-oriented
- Ability to lift up to 50 lbs for equipment moves and installations
- Willingness to work occasional overtime or after-hours for escalations or maintenance
- Strong documentation and organizational skills
Preferred Qualifications
- Associates degree in IT Computer Science or similar field
- Experience supporting users across multiple sites or environments
- Exposure to ticketing systems such as ServiceNow Jira Zendesk or similar
- Experience working in manufacturing energy or operational/industrial settings
To find more great tech-centric jobs please visit .
Required Experience:
IC
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
About Company
IT Recruiters with a singular focus on finding the right connections. Whether you're looking for a solid tech job or to hire an IT professional, we're here to help!
