Manager, Automation Engineer

About the Role

SoFis Corporate Applications team builds the automation AI-driven workflows and SaaS platform capabilities that help employees work smarter faster and more securely. As we scale our automation ecosystem and modernize our enterprise application portfolio we are seeking a Manager Automation Engineering to lead and develop a growing technical team while remaining hands-on with high-impact automation and integration projects.

In this role you will guide a team of system engineers and platform administrators drive roadmap execution define automation and SaaS governance standards and deliver intelligent workflows that support SoFis operational growth. You will work across a diverse SaaS ecosystemincluding ServiceNow Atlassian Okta Google Workspace Slack Zoom and cloud platforms such as GCP and AWSto architect scalable automations and ensure our SaaS platforms are stable secure and optimized.

This is a working manager role: you will actively contribute to complex engineering efforts while building a high-performing team aligning work to organizational strategy and partnering with leaders across IT Security GRC Procurement and other business units.

What Youll Do

Team & People Leadership

• Manage and develop a team of six technical contributors including Senior Automation Engineers Automation Engineers and Platform Administrators.
• Provide mentorship coaching career development and performance feedback to foster a high-performing accountable engineering culture.
• Own team staffing onboarding and skill progression as the automation and SaaS platforms evolve.
• Lead team rituals including sprint planning prioritization standups and retrospectives.

Technical & Program Leadership

• Oversee the design development and delivery of automation solutions across ServiceNow Atlassian Okta Google Workspace Slack Zoom GCP AWS and other enterprise SaaS platforms.
• Remain hands-on for complex workflows integrations and AI-driven automations requiring senior-level architectural or engineering expertise.
• Build AI-driven chatbots and intelligent task agents using platforms such as ChatGPT Moveworks and Now Assist.
• Architect Agentic AI workflows that orchestrate LLM-based decision-making with enterprise systems and automation tools like Workato Flow Designer and Zapier.
• Define technical standards for reusability security accessibility RBAC enforcement and configuration consistency across automation initiatives.

SaaS Governance & Platform Stability

• Establish and own governance frameworks for the 15 SaaS platforms managed by the Corporate Applications team.
• Ensure consistent RBAC service account management license optimization and system configuration across platforms.
• Lead stabilization efforts configuration audits and cleanup initiatives to reduce drift and improve reliability.
• Improve and standardize the SaaS application onboarding experience ensuring new apps enter the environment with scalable secure configurations and predictable integrations.

Cross-Functional Leadership & Stakeholder Partnership

• Serve as the primary point of contact for automation and platform engineering needs across IT Security GRC Legal Procurement and business stakeholders.
• Partner with leadership to define the automation roadmap influence investment decisions and ensure platform strategy aligns with organizational goals.
• Lead intake prioritization and communication processes for automation and SaaS workflow initiatives.
• Represent the team in operational reviews architecture discussions governance meetings and senior leadership updates.

Operational Excellence & Measurement

• Define and monitor KPIs for automation efficiency platform stability adoption and ROI.
• Ensure the team meets delivery expectations documentation standards and operational SLAs.
• Implement and maintain system health monitoring alerting and automated governance routines.
• Continually refine processes tools and frameworks to drive scalable predictable delivery across the team.

What Youll Need

• 7 years of experience in automation engineering SaaS platform operations enterprise integrations or related technical fields.
• 2 years of experience leading or managing technical contributors in an engineering or platform operations environment.
• Deep experience with automation and integration platforms such as Workato Flow Designer Zapier or Moveworks.
• Strong hands-on experience with ServiceNow Atlassian Okta SaaS administration and workflow automation.
• Experience delivering LLM-powered workflows chatbots intelligent routing and conversational automation.
• Advanced proficiency with REST APIs JSON webhooks and scripting languages (JavaScript Python).
• Familiarity with cloud platforms such as Google Cloud Platform (GCP) and Amazon Web Services (AWS).
• Strong understanding of RBAC identity lifecycle least-privilege access models and secure automation design.
• Ability to lead multi-stream technical work influence cross-functional decision-making and communicate complex topics with clarity.
• Ability to balance hands-on engineering with people leadership responsibilities in a working-manager role.

Nice to Have

• Experience with Agentic AI frameworks (LangChain AutoGen Workato Copilot).
• Experience contributing to or building an Automation Center of Excellence.
• Experience with CI/CD pipelines version-controlled automation assets or Infrastructure-as-Code.
• Background in SaaS license management or data-driven optimization.
• Experience modernizing SaaS admin processes and governance models.

Why Youll Love Working Here

At SoFi youll help shape the future of enterprise automation AI-driven workflows and SaaS platform operations. Youll lead a talented team work with modern tools and cloud technologies and deliver meaningful improvements that enable employees company-wide. We value innovation inclusivity ownership and continuous improvementand we empower our engineering leaders to build impactful scalable systems that help our teams and our members thrive.

Required Experience:

Manager